Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Tracey Fraser

Monbulk,VIC

Summary

Support worker with over 30 years in community services, specializing in disability supports and psychosocial services. Expertise in trauma-informed care, crisis intervention, and advocacy, delivering person-centred and evidence-based support. Proven ability to empower individuals through tailored assistance, promoting equality and control in their lives.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Disability & Psychosocial Support Worker

MABLE
08.2023 - Current


  • Assist clients to manage and reach individual goals
  • Personal care including complex care
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of professionalism under pressure
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and cleaning

Disability Support Worker

Experience Life
03.2020 - Current
  • Capacity Building Supports
  • Personal Care Support including complex care
  • Comm
  • Appointment assistance
  • Provided assistance in personal care, including complex
  • Supported clients with household tasks such as laundry, meal preparation, and general tidying

Disability Support Worker

Care Choice
01.2020 - 01.2022
  • Provided personal care and community access support to individuals with disabilities.
  • Building independent living skills and social engagement.

Part-time Bookkeeper/Administrator

TATTM Pty Ltd
01.2018 - 01.2020
  • Handled bookkeeping and administrative tasks to support business operations.
  • Ensured accurate financial record-keeping and reporting.

Financial Counsellor

EACH Social & Community Health
01.2008 - 01.2013
  • Provided information, support and advocacy to individuals facing financial hardship. Education - Consumer Law – rights and responsibilities
  • Provided Money Management Training
  • Community Development – Addressing systemic issues that affect individuals and communities
  • Advocacy for policy changes
  • Capacity Building
  • Co-facilitated a psycho-educational women's group on anxiety.

Outreach Worker & Parenting Support Worker

Department of Human Services – Disability Services
01.1996 - 01.2008
  • Life skills - capacity building
  • Provided positive parenting support to parent(s) with an intellectual and psychosocial disability within the community.
  • Collaborating with Protective Services to effectively support parents and their children

Case Manager (Project Secondment)

DHHS – Disability Services
01.1996 - 01.1997
  • Supported individuals transitioning from institutional care to community living.
  • Co-ordinating services to support individuals living in the community

Employment Support Instructor

The Gateway Centre – Disability Services
01.1994 - 01.1995
  • Supported individuals with disabilities in enhancing and maintaining employment skills

Disability Support Worker

DHHS
01.1994 - 01.1995
  • Provided residential support and personal care for individuals with disabilities.

Disability Support Worker

Melbourne Specialised Support Agency
01.1993 - 01.1994
  • Supported people who resided in residential care services
  • Supported children with a disability with their family home

Education

Diploma of Community Services - Financial Counselling

Victoria University
Melbourne, VIC
10.2012

Diploma of Community Services - Welfare Studies

Swinburne University
Melbourne, VIC
10.1999

Advanced Certificate - Residential and Community Care (Intellectual Disability)

Chisholm Institute
Melbourne, VIC
11.1994

Year 11 & 12 VCE Certificate -

Ferntree Gully Secondary College
Ferntree Gully, VIC
10.1991

Skills

  • Communication & Active Listening Clear, empathetic communication with clients, families, and healthcare teams Active listening to understand needs and provide appropriate support
  • Emotional Intelligence & Compassion Recognising emotional cues and responding with sensitivity
  • Building trust through patience, respect, and non-judgmental support
  • Crisis Intervention & Problem-Solving Managing emergencies with calmness and adaptability

Identifying solutions to behavioural or emotional challenges

-Care Planning & Documentation

Developing individualized care strategies that enhance dignity and independence

Accurately documenting progress and interventions for continuity of care

Certification

  • Current First Aid & CPR Certificate
  • CHCSS00070 Assist Clients with Medication Skill Set

Additional Certificates Attached

Interests


  • Watching Movies and TV Shows
  • Enjoy bush walking for overall physical and mental well-being
  • Regularly practice mindfulness and meditation for overall wellness
  • I enjoy cooking for friends and family gatherings
  • Knitting
  • Reading
  • Music


Timeline

Disability & Psychosocial Support Worker

MABLE
08.2023 - Current

Disability Support Worker

Experience Life
03.2020 - Current

Disability Support Worker

Care Choice
01.2020 - 01.2022

Part-time Bookkeeper/Administrator

TATTM Pty Ltd
01.2018 - 01.2020

Financial Counsellor

EACH Social & Community Health
01.2008 - 01.2013

Outreach Worker & Parenting Support Worker

Department of Human Services – Disability Services
01.1996 - 01.2008

Case Manager (Project Secondment)

DHHS – Disability Services
01.1996 - 01.1997

Employment Support Instructor

The Gateway Centre – Disability Services
01.1994 - 01.1995

Disability Support Worker

DHHS
01.1994 - 01.1995

Disability Support Worker

Melbourne Specialised Support Agency
01.1993 - 01.1994

Diploma of Community Services - Financial Counselling

Victoria University

Diploma of Community Services - Welfare Studies

Swinburne University

Advanced Certificate - Residential and Community Care (Intellectual Disability)

Chisholm Institute

Year 11 & 12 VCE Certificate -

Ferntree Gully Secondary College

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Tracey Fraser