Geoff Hyland
Hobart,TAS
Summary
Seasoned, authentic talented leader with 40 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Tasmanian Operations Manager
Australia Post
06.2023 - Current
- Build a One Team Operation in Tasmania to enable better outcomes for our customers, improve efficiencies and improve and enhance a culture, that was previously operated within silos.
- Accountable for Profit and Loss across whole of business
- Develop and enhance processes and procedures to improve operational quality and team efficiency.
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Head of Retail Operations, NSW/ACT (secondment)
Australia Post
11.2022 - 05.2023
Head of Retail Operations Qld/NT (secondment)
Australia Post
01.2022 - 11.2022
Manager, RNP, Vic/Tas (secondment)
Australia Post
01.2021 - 01.2022
Area Manager Retail Tasmania
Australia Post
04.2015 - 06.2023
Education
Advanced Diploma of Business Management - Business Management
University of Tasmania
Uni Of Tas03.2018
Skills
- Strong Leader
- Focuses on the Customer
- Strong communication acumen
- Operations Management - operational efficiencies and cost initiatives
- Problem-Solving
- Change Management
- Excellent communication skills
Timeline
Tasmanian Operations Manager
Australia Post
06.2023 - Current
Head of Retail Operations, NSW/ACT (secondment)
Australia Post
11.2022 - 05.2023
Head of Retail Operations Qld/NT (secondment)
Australia Post
01.2022 - 11.2022
Manager, RNP, Vic/Tas (secondment)
Australia Post
01.2021 - 01.2022
Area Manager Retail Tasmania
Australia Post
04.2015 - 06.2023
Advanced Diploma of Business Management - Business Management
University of Tasmania
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