George Fuat
Artarmon
Summary
Top-notch Bartender delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provide positive customer experiences
Overview
9
9
years of professional experience
Work History
Project Assistant
Exceed
08.2024 - 11.2024
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
Bartender/Manager
Blues Point Hotel
01.2023 - 06.2024
- Customer Engagement: Building rapport with customers, understanding their preferences, and providing personalized recommendations, resulting in increased customer satisfaction and repeat business
- Efficient Service: Managing high-volume periods with speed and accuracy, ensuring timely delivery of drinks while maintaining a friendly and professional demeanour
- Problem Resolution: Addressing customer complaints promptly and effectively, maintaining a positive and welcoming atmosphere within the establishment
Head of Marketing & Sales
Pulse Cinemas
01.2021 - 01.2023
- Developed and executed comprehensive marketing strategies to enhance brand visibility, drive customer acquisition, and increase revenue
- Client Relationship Management: Cultivating and maintaining strong relationships with key clients, resulting in a 30% increase in client retention and repeat business
- Sales Strategy Development: Formulating and implementing comprehensive sales strategies that have led to an increase in revenue for the company
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
Marketing Manager / Sales Rep
Pulse Cinemas
01.2021 - 01.2022
- Successfully executed major company milestones, including anniversary celebrations, industry award ceremonies, and charity events, ensuring seamless execution and exceptional guest experiences
- Developed and maintained strong relationships with existing clients, ensuring customer satisfaction and fostering long-term partnerships
Bartender (Part Time)
The George IV Pub
01.2018 - 01.2022
- Provided exceptional customer service by greeting patrons, taking orders, and serving a wide range of beverages in a fast-paced pub environment
- Prepared and served drinks with precision and efficiency, maintaining high standards of quality and presentation
- Engaged with customers in a friendly and professional manner, building rapport, and creating a welcoming atmosphere
Customer Service Advisor
Tesco Supermarket
01.2016 - 01.2017
- Operated the checkout area, processed transactions accurately, and handled cash transactions securely following Tesco's cash handling policies and procedures
- Assisted in stock replenishment and maintaining product displays, ensuring shelves were fully stocked, organized, and visually appealing for customers
Education
A-Levels - Business, Product Design, Photography
Leventhorpe
London, UK01.2018
GCSE - Maths, English, Science, Design
Leventhorpe
London, UK01-2016
Skills
- Liquor restocking
- Complaint handling
- Bartending expertise
- Customer engagement
- Product marketing
- Customer segmentation
- Marketing analytics
- Creative direction
- Sales enablement
- Recruitment and hiring
- PeopleSoft
Timeline
Project Assistant
Exceed
08.2024 - 11.2024
Bartender/Manager
Blues Point Hotel
01.2023 - 06.2024
Head of Marketing & Sales
Pulse Cinemas
01.2021 - 01.2023
Marketing Manager / Sales Rep
Pulse Cinemas
01.2021 - 01.2022
Bartender (Part Time)
The George IV Pub
01.2018 - 01.2022
Customer Service Advisor
Tesco Supermarket
01.2016 - 01.2017
A-Levels - Business, Product Design, Photography
Leventhorpe
GCSE - Maths, English, Science, Design
Leventhorpe
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