George Richards
Vaucluse
Summary
Dynamic professional with a proven track record at Richards And Hughes Building Services LTD, excelling in relationship building and people management. Adept at enhancing client satisfaction and managing budgets effectively, I leverage strong time management skills to foster high-performing teams and drive project success.
Overview
10
10
years of professional experience
Work History
Director
Richards And Hughes Building Services LTD
01.2023 - 09.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bricklayer
Martin And Phillips
09.2016 - 12.2022
- Worked safely on scaffolding and swing stages at various heights.
- Laid brick for block walls and adhered to local codes and project restrictions.
- Prepared work area using chalk lines, tapes, squares, and levels.
- Enhanced project efficiency by diligently following architectural plans and specifications for bricklaying tasks.
- Ensured structural integrity by carefully laying bricks in a consistent and precise manner, according to industry standards.
- Reduced construction costs by accurately estimating material requirements and minimizing waste.
- Achieved tight deadlines without compromising quality by effectively managing time and resources on the job site.
- Strengthened team cohesion through clear communication, active listening, and constructive feedback during collaborative projects.
- Assisted in training new hires to ensure consistency in quality craftsmanship across all company projects.
- Delivered top-notch customer service through open communication, professionalism, and a dedication to meeting client expectations.
Insurance Customer Service Representative
LV
09.2015 - 09.2016
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Retail Sales Associate
TK Maxx
07.2014 - 08.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Double Science
West Exe Technology College
Exeter07.2014
English Literature
West Exe Technology College
Exeter07.2014
Mathematics
West Exe Technology College
Exeter07.2014
English Language
West Exe Technology College
Exeter07.2014
Skills
- Relationship building
- People management
- Time management
- Client relations
Timeline
Director
Richards And Hughes Building Services LTD
01.2023 - 09.2024
Bricklayer
Martin And Phillips
09.2016 - 12.2022
Insurance Customer Service Representative
LV
09.2015 - 09.2016
Retail Sales Associate
TK Maxx
07.2014 - 08.2015
Double Science
West Exe Technology College
English Literature
West Exe Technology College
Mathematics
West Exe Technology College
English Language
West Exe Technology College
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