Summary
Overview
Work History
Education
Skills
Certification
Personal Qualities
Upcoming Education
Hobbies and Interests
Timeline
Generic

Georgia Grant

Atherton,QLD

Summary

Support professional with comprehensive understanding of administrative and customer service tasks, delivering reliable assistance and improving team efficiency. Known for fostering collaborative environments and adapting to changing needs. Skilled in multitasking and conflict resolution, valued for reliability and flexibility.

Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.

Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Learning support officer/teacher aide

Mount Saint Bernards College
01.2024 - Current
  • Supporting students in study
  • Supporting teachers in paperwork and printing
  • Supporting teachers with class schedules, assignment and curriculum
  • Working with students on EALD or alternative learning programs
  • Paperwork proficiency
  • Wellbeing and reengagement
  • Running learning support classes for groups of students.
  • Created, prepared, and delivered reports to various departments.
  • Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
  • Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
  • Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.

Support Worker/Administration

Home caring
03.2023 - 04.2024
  • Support of clients.
  • Cleaning of homes.
  • Medical support.
  • Computer experience (excel and word).
  • Rostering shifts.
  • Hiring staff and training staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.

Customer service

Fantastic Fun Time Parties
01.2012 - 08.2022

Family business.

  • Taking orders from customers.
  • Making fairy floss, and snow cones.
  • Money Handling.
  • Cleaning machines.
  • Working the jumping castle.
  • Supervising children.
  • Packing up and down both Jumping castle, Fairy floss and Snow cone machines.

Customer service

The Reject Shop
03.2017 - 07.2017
  • Customer service.
  • Money Handling.
  • Restocking Shelves.
  • Operated register to provide great customer service.
  • Developed customer service abilities through assisting visitors and handling inquiries.

Education

No Degree - Community Services (case Management)

Upskilled
Online

Tertiary Access Course - English - Technology - Math

James Cook University
Cairns
11.2020

Year 10 - Maths, English

VPG
01.2017

Certificate II - Business

Vocational Partnerships Group
01.2017

Get Set for Work Program - undefined

Charters Towers School of Distance Education
01.2017

Skills

  • Great customer service skills
  • Great communication skills
  • Good money handling
  • Sound literacy/numeracy skills
  • Sound computer skills
  • Good time management skills
  • Customer service
  • Confidentiality
  • Mental health support
  • Customer service skills
  • Invoicing
  • Money handling
  • Support of client and families
  • Supervising
  • Time management
  • Admission support
  • Filing paperwork
  • Teamwork skills
  • Alliance building
  • Teamwork and collaboration
  • Conflict management
  • Problem-solving
  • Verbal and written communication
  • Customer service expertise
  • Office administration
  • Customer service understanding
  • Documentation skills
  • Team building
  • Work Planning and Prioritization

Certification

  • CPR and first aid
  • Valid blue card
  • P2 licence, opens in November 2025.

Personal Qualities

  • I am confident in new workplace
  • I am a team player
  • Honest and reliable
  • I like learning new things
  • I always do the best job I can
  • I am a quick learner
  • I am enthusiastic and have a positive attitude
  • Ability to plan, organise and prioritise duties
  • Responsible and persevering

Upcoming Education

Completing diploma of community services  (case management)

Hobbies and Interests

  • I like hiking and other outdoor activities
  • I like socialising and being out with friends and family

Timeline

Learning support officer/teacher aide

Mount Saint Bernards College
01.2024 - Current

Support Worker/Administration

Home caring
03.2023 - 04.2024

Customer service

The Reject Shop
03.2017 - 07.2017

Customer service

Fantastic Fun Time Parties
01.2012 - 08.2022

Tertiary Access Course - English - Technology - Math

James Cook University

Year 10 - Maths, English

VPG

Certificate II - Business

Vocational Partnerships Group

Get Set for Work Program - undefined

Charters Towers School of Distance Education

No Degree - Community Services (case Management)

Upskilled
Georgia Grant