Georgia Holt
Glengowrie, SA,Australia
Summary
With a background in bartending and waitressing, I've developed strong customer service skills, attention to detail, and the ability to thrive in fast-paced environments. My experience in B2B sales and account management has sharpened my communication, negotiation, and relationship-building skills, allowing me to drive sales and maintain client satisfaction. I'm skilled at multitasking and bring a proactive, solution-oriented approach to every role, whether providing excellent service or managing key accounts.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Waitress
Mollys
Glenelg, SA
02.2026 - Current
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed orders efficiently using the restaurant's point-of-sale system.
- Assisted with menu knowledge to enhance guest dining experience.
- Prepared and served cocktails, spirits, wine, beer and coffee
Bartender
Level Up
10.2025 - 02.2026
- Established rapport with patrons, fostering repeat business through personalised service.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Handle cash transactions and process payments accurately and securely.
Section Waiter
Yakisan
08.2025 - 11.2025
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Recommended menu items based on customer preferences, enhancing sales opportunities.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Bartender/Function Supervisor
Crown and Anchor Group
10.2024 - 07.2025
- Engage customers professionally, enhancing their experience and satisfaction.
- Prepare drinks per recipes and preferences, ensuring quality and consistency.
- Manage bar supplies efficiently, maintaining seamless operations.
- Resolve customer issues promptly, ensuring satisfaction and loyalty.
- Coordinate with staff to ensure smooth event operations and client satisfaction.
- Cultivated a welcoming environment by engaging customers, significantly enhancing overall guest satisfaction.
Food and Beverage Attendant
Joans Pantry
07.2024 - 10.2024
- Welcomed guests with positivity, enhancing dining experiences and customer satisfaction.
- Maintained dining area cleanliness, ensuring a pleasant environment for patrons.
- Handled multiple orders efficiently, preparing diverse beverages and pastries.
- Contributed to a team-focused environment, improving service speed and quality.
- Enhanced guest interactions, leading to repeat business and positive reviews.
Account Manager
Capital Transport Group
04.2023 - 09.2024
- Promptly addressed and resolved client issues to maintain positive relationships.
- Analysed client feedback to identify service gaps, implementing targeted strategies that significantly improved service delivery and client engagement.
- Built and maintained strong relationships with clients to ensure high levels of satisfaction.
- Performed administrative duties, including managing client expectations and negotiating pricing to boost sales.
- Consistently exceeded weekly KPIs through effective problem-solving and rapport-building techniques.
Sales Representative
Capital Transport Group
04.2023 - 09.2024
- Sourced leads on LinkedIn and Google, securing key client meetings.
- Cold-called prospects, achieving successful negotiations.
- Built client relationships, recognising buying signals effectively.
- Cultivated new client relationships through strategic networking, driving increase in sales pipeline opportunities.
- Executed targeted outreach campaigns, successfully scheduling meetings that led to significant contract negotiations.
- Leveraged CRM tools to track client interactions, enhancing follow-up efficiency and fostering improved customer loyalty.
Food and Beverage Attendant
Shobosho
02.2022 - 04.2023
- Customised dining experiences, boosting guest satisfaction and repeat visits.
- Collaborated with kitchen staff, ensuring dietary needs met and service quality improved.
- Supported team in maintaining cleanliness, enhancing operational efficiency.
- Communicated effectively with kitchen staff for timely meal preparation, improving service efficiency.
McCafé Barista
McDonald's
04.2018 - 04.2022
- Prepared espresso and coffee beverages using grinders and commercial machines, following standard recipes
- Maintained a clean and organised workstation, ensuring equipment was sanitized and ready for use
- Accurately processed customer orders and payments using POS systems
- Handled customer concerns with professionalism, contributing to a friendly and welcoming environment
Food and Beverage Attendant/Bartender
La Rambla Tapas Bar
02.2020 - 03.2022
- Enhanced customer satisfaction by guiding menu selections, leading to increased repeat visits.
- Delivered exceptional service, ensuring memorable dining experiences and addressing customer needs.
- Utilized extensive menu knowledge to boost customer engagement and foster loyalty.
- Resolved customer inquiries efficiently, contributing to a positive dining atmosphere.
- Improved customer retention through attentive service and personalized dining recommendations.
Retail Assistant
Pandora
11.2019 - 02.2020
- Engaged customers effectively, quickly assessing their needs to provide tailored service.
- Achieved sales targets by suggesting complementary items and promotions.
Replenishment Team Member
Woolworths
09.2017 - 03.2018
- Managed stock replenishment on the sales floor while assisting customers in locating items.
Education
Bachelor of Nursing - Nursing
The University Of Adelaide
Adelaide, SA 02.2020 - 07.2022
St Mary’s College
Adelaide, SASkills
- Rapport Building
- Exceptional verbal and written communication
- Stakeholder Management
- Time management
- Task prioritisation
- Microsoft office and CRM systems
- Attention to detail
- Cocktail preparation
- Customer relationship management
- Sales negotiation
References
Referees available upon request
Timeline
Restaurant Waitress
Mollys
02.2026 - Current
Bartender
Level Up
10.2025 - 02.2026
Section Waiter
Yakisan
08.2025 - 11.2025
Bartender/Function Supervisor
Crown and Anchor Group
10.2024 - 07.2025
Food and Beverage Attendant
Joans Pantry
07.2024 - 10.2024
Account Manager
Capital Transport Group
04.2023 - 09.2024
Sales Representative
Capital Transport Group
04.2023 - 09.2024
Food and Beverage Attendant
Shobosho
02.2022 - 04.2023
Bachelor of Nursing - Nursing
The University Of Adelaide
02.2020 - 07.2022
Food and Beverage Attendant/Bartender
La Rambla Tapas Bar
02.2020 - 03.2022
Retail Assistant
Pandora
11.2019 - 02.2020
McCafé Barista
McDonald's
04.2018 - 04.2022
Replenishment Team Member
Woolworths
09.2017 - 03.2018
St Mary’s College