Georgia Jury
Sydney,NSW
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 3 years of recruitment strategy development. Also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Au Pair - Temporary Contract
Care.com
09.2023 - 01.2024
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
Recruitment Consultant
Quality First Recruitment
04.2023 - 09.2023
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Hit KPI targets each week - hiring 4-6 placements and achieving long term positions for all potential candidates
- In both permanent and contract placements within the construction and manufacturing sectors, i had to have the ability to balance technical knowledge, relationship-building skills, and a strategic mindset is key to achieving successful outcomes for clients and candidates alike.
Primary Recruitment Consultant
Exclusive Education
01.2023 - 04.2023
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Managed a desk of 101 primary schools and 30 candidates, working towards day to day bookings and long term positions.
- Interviewed candidates virtually or in person, making sure every candidate meets the high compliance standards due to them working with children
Recruitment Consultant
Challenge-TRG
03.2021 - 01.2023
- Built and maintained strong relationships with clients in the transport and logistics sector
- Conducted thorough job intake meetings with clients to gather detailed information about open positions, including job descriptions, qualifications, and key responsibilities.
- Utilized various channels to source qualified candidates, including job boards, social media, industry events, and referrals.
- Screened and interviewed potential candidates to assess their skills, experience, and suitability for transport and logistics positions
- Regularly updated candidate databases and track their availability for new opportunities.
- Managed over 200+ driver pool, gaining availability and liaising with pay roll for any queries.
- Created excel spreadsheets to support with client requirements such as shift patterns, candidates details and KPI reports.
- Summer and Christmas times were our busiest times, most recently I led a project to fill 40 trucks over 7 days for a client in Doncaster, this was achieved by creating relationships with the drivers but working amazing as a team.
Customer Service Advisor
United Utilities
10.2020 - 02.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Personal Injury Investigator
Scott Rees & Co
11.2019 - 10.2020
- Enhanced client satisfaction by conducting thorough personal injury investigations and delivering accurate, timely reports.
- Streamlined the evidence collection process for improved efficiency in analyzing case details and determining liability.
- Collaborated with legal teams to provide essential investigative support, contributing to favorable case outcomes.
- Conducted comprehensive witness interviews, gathering crucial information to strengthen clients'' claims.
Customer Service Advisor
Lowri Beck
09.2018 - 10.2019
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Handled calls with suppliers and/or their customers in regards to booking/ regarding appointments.
- Executed the smart meter generation letters to be sent out to the customers with guides on how to use their smart meters.
- AD-HOC duties on internal systems and helping team managers with meetings and/or gathering statistics from the weeks work of other agents.
Customer Service Advisor
Scottish Power
04.2018 - 08.2018
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer calls and emails to answer questions about products and services.
- Described product highlights and benefits to help guide purchasing decisions.
Bar Maid
Wetherspoons
08.2017 - 07.2018
- Enhanced customer experience by providing friendly and attentive service during busy shifts.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
Sports Coach
Inspired Sports
07.2017 - 12.2017
- Supervised a group of 18 children between the ages of 4 and 6 for a period of 5 weeks by delivering multi-sport skills.
- Responsibilities such as helping carry out any first aid if required, awarding children with weekly sports achievements and liaised with parents to keep them up to date with their children’s progression.
- During these months, I worked alongside the classroom teacher to help support small groups of pupils with their subjects if Maths and English.
- Delivered PE lessons with support from the onsite sports coach through the use of my planned lessons to match the needs of the pupils and their age groups
Education
Level 2 - Sports Coaching
Progress Sport
St Helens12.2017
A Levels - English Literature
St John Rigby
United Kingdom09.2017
A Levels - Sociology
St John Rigby
United Kingdom09.2017
A Levels - Applied Law
St John Rigby
United Kingdom09.2017
GCSE - English Language And Literature
Cansfield High School
United Kingdom06.2015
GCSE - Mathematics
Cansfield High School
United Kingdom06.2015
GCSE - Science Education
Cansfield High School
United Kingdom06.2015
GCSE - Physical Education
Cansfield High School
United Kingdom06.2015
Skills
- Problem-solving abilities
- Client Relations
- Applicant Interviewing
- Call Center Operations
- Client management
- Computer literacy
- Interviewing techniques
- Cold calling
Hobbies
- I have recently taken the opportunity to travel to Australia to explore but broaden my career opportunities.
- I love nothing more than sunsets, sunrises and being active.
- You can find me in the gym or swimming after work.
Additional Information
I would best describe myself as a hardworking and highly motivated
individual. I am keen to embrace new challenges and I believe this enables me
to work to the best of my ability in demanding environments. I feel I can thrive
as a team player, yet I am also able to work independently leading to me
enjoying learning new skills in order to better myself and efficiently move
forward. Due to my previous jobs, I have collected excellent communication
and interpersonal skills with the ability to work in large teams alongside using
my own initiative.
Timeline
Au Pair - Temporary Contract
Care.com
09.2023 - 01.2024
Recruitment Consultant
Quality First Recruitment
04.2023 - 09.2023
Primary Recruitment Consultant
Exclusive Education
01.2023 - 04.2023
Recruitment Consultant
Challenge-TRG
03.2021 - 01.2023
Customer Service Advisor
United Utilities
10.2020 - 02.2021
Personal Injury Investigator
Scott Rees & Co
11.2019 - 10.2020
Customer Service Advisor
Lowri Beck
09.2018 - 10.2019
Customer Service Advisor
Scottish Power
04.2018 - 08.2018
Bar Maid
Wetherspoons
08.2017 - 07.2018
Sports Coach
Inspired Sports
07.2017 - 12.2017
Level 2 - Sports Coaching
Progress Sport
A Levels - English Literature
St John Rigby
A Levels - Sociology
St John Rigby
A Levels - Applied Law
St John Rigby
GCSE - English Language And Literature
Cansfield High School
GCSE - Mathematics
Cansfield High School
GCSE - Science Education
Cansfield High School
GCSE - Physical Education
Cansfield High School
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