Georgia Kelly
Mermaid Waters,QLD
Summary
Friendly and outgoing personality always willing to go above and beyond while always providing the highest quality customer service and professionalism. Proven experience in team enviroments, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cafe Worker
Food Angel Kitchen
10.2022 - 12.2024
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Assisted in training new staff members.
Front of House Employee
Charlie's At Church
01.2024 - 11.2024
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer satisfaction by providing attentive service, establishing a welcoming atmosphere and addressing inquiries in a timely manner.
Bar Staff Member
Ebor Falls Hotel Motel
07.2023 - 02.2024
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
Retail Store Manager
The Mountain Merchant
08.2015 - 05.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Managed inventory control, cash control, and completed point of sale during store opening and closing procedures.
Cashier
IGA Grocery Store
12.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule, extra shifts including backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Food and Beverage Attendant
Dorrigo Wholefoods
05.2019 - 11.2019
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Assisted with setup and breakdown of events, banquets and parties.
Education
High School Diploma -
Dorrigo High School
Dorrigo, NSW11-2019
Skills
- Friendly and outgoing
- Dependable and reliable
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Attention to detail
- Strong multi-tasking
- Problem-solving
- Visual merchandising
Certification
- Certificate II in Hospitality
- RSA and RCG
- Driver's License
Timeline
Front of House Employee
Charlie's At Church
01.2024 - 11.2024
Bar Staff Member
Ebor Falls Hotel Motel
07.2023 - 02.2024
Cafe Worker
Food Angel Kitchen
10.2022 - 12.2024
Cashier
IGA Grocery Store
12.2019 - 06.2020
Food and Beverage Attendant
Dorrigo Wholefoods
05.2019 - 11.2019
Retail Store Manager
The Mountain Merchant
08.2015 - 05.2023
- Certificate II in Hospitality
- RSA and RCG
- Driver's License
High School Diploma -
Dorrigo High School
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