Isabella Gao
Kogarah
Summary
Diligent Barista worker with background in cafe operations and customer service. Proven ability to manage daily tasks efficiently while ensuring high levels of customer satisfaction. Demonstrated skills in multitasking and maintaining clean, organized work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cafe Worker
Gloria Jeans Coffee
01.2024 - 09.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Tea Barista
Sharetea
03.2023 - 09.2024
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor - Design
University of New South Wales
Sydney, NSW03-2028
High School Diploma -
Danebank Anglican School
Hurstville, NSW09-2024
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Friendly and outgoing
- Punctual and reliable
Certification
- Customer Service and Sales Certification (CSSC) - National Retail Federation.
- Allergen Awareness Training Certificate - State or Local Health Departments or Third-Party Providers.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Cafe Worker
Gloria Jeans Coffee
01.2024 - 09.2024
Tea Barista
Sharetea
03.2023 - 09.2024
- Customer Service and Sales Certification (CSSC) - National Retail Federation.
- Allergen Awareness Training Certificate - State or Local Health Departments or Third-Party Providers.
Bachelor - Design
University of New South Wales
High School Diploma -
Danebank Anglican School
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