Georgia Maywald
Mooroolbark,VIC
Summary
Proven leader and customer service expert from Boost Juice, adept at enhancing team productivity and customer satisfaction. Leveraged strong communication and creative thinking to resolve issues and improve operations. Skilled in drawer balancing and fostering team collaboration, significantly boosting workplace efficiency and client relations.
Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing.
Organized Bistro Server with experience in restaurant environments. Efficient and effective server through facilitating of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
5
5
years of professional experience
Work History
Store Assistant
Aldi
Ringwood, VIC
02.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
Bistro Server
Chirnside Park Country Club
Chirnside Park, VIC
05.2022 - 08.2022
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of dishes according to guest specifications.
- Enhanced customer satisfaction by providing efficient and attentive service in a high-paced bistro environment.
- Adapted quickly to changing menus or promotional offerings while maintaining knowledge on each dish''s ingredients and preparation methods.
- Improved table turnover rates by anticipating guest needs and attending to them promptly throughout the meal experience.
- Maintained a clean and organized dining area, contributing to an enjoyable dining experience for guests.
- Set up tables according to special event requirements or guest requests while adhering to the restaurant's standards.
Team Leader Manager
Boost Juice
Ringwood, VIC
09.2019 - 01.2022
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Arts - Bachelor of Criminology/Psychological Science
Deakin University
Melbourne, VIC2026
Luther College
Croydon Hills, VIC2021
Good Shepherd Lutheran Primary School
Croydon, VIC2015
Skills
- Customer Assistance
- Customer Service
- Store maintenance
- Team Collaboration
- Store safety
- Stock replenishment
- Product returns
- Upselling strategies
Timeline
Bistro Server
Chirnside Park Country Club
05.2022 - 08.2022
Store Assistant
Aldi
02.2022 - Current
Team Leader Manager
Boost Juice
09.2019 - 01.2022
Bachelor of Arts - Bachelor of Criminology/Psychological Science
Deakin University
Luther College
Good Shepherd Lutheran Primary School