Georgia Wright
Armidale,NSW
Summary
Customer Service and Pharmacy Professional experienced in managing customer inquiries, processing prescriptions, and utilizing pharmacy dispensing systems. Contributed to operational efficiency through effective inventory management and collaboration with healthcare professionals to enhance service delivery. Eager to leverage organizational skills and adaptability to support an administration or customer service team.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
01.2020 - Current
- Took time away from paid employment to raise my family following the birth of my first child in 2021. I am now ready to return to work and build on my customer service and pharmacy experience.
Pharmacy Assistant
Uralla Pharmacy
Uralla
01.2019 - 11.2020
- Served customers, answered calls, and coordinated communication with doctors, hospitals, and pharmacies to ensure timely prescription fulfillment.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Assisted customers with prescription and over-the-counter medicine inquiries, ensuring accurate information and enhancing customer satisfaction at Uralla community pharmacy.
- Answered customer questions about prescribed and OTC medications.
- Prepared scripts for pharmacist checking using pharmacy dispensing systems.
- Monitored and recorded stock levels of pharmacy inventory to ensure availability. and monitored expiration dates across pharmacy inventory.
- Restocked the pharmacy, opened and closed the store, and assisted with customer wellbeing checks, blood pressure and blood sugar tests.
- Maintained organized work areas and adhered to pharmacy safety procedures to support a safe environment for customers and staff.
- Greeted customers at the pharmacy counter to enhance their shopping experience. at the pharmacy counter to ensure positive shopping experience.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Delivered quality care to customers through close collaboration with the pharmacist.
- Processed sales, payments, and health fund claims at the front counter.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Prepared labels for prescriptions and dispensed medications to patients.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared medication labels for prescriptions to ensure proper dispensing. for prescriptions and dispensed medications to patients.
- Delivered quality care to customers through close collaboration with the pharmacist.
- Welcomed customers at the pharmacy counter to ensure a positive shopping experience.
Pharmacy Assistant
Terry White Chemists
Armidale
06.2016 - 11.2018
- Assisted customers with product inquiries and processed prescriptions using Minfos.
- Prepared Webster packs and liaised with pharmacies, nursing homes, and doctors to ensure timely medication delivery.
- Prepared scripts for pharmacist checking using pharmacy dispensing systems.
- Supported customers with prescriptions and over-the-counter medicine at Uralla community pharmacy, enhancing service experience.
- Ordered and received stock, completed stocktakes and maintained displays and dispensary areas.
Take away shop
Pearl Perch Takeawa
Armidale
01.2016 - 11.2016
- Took orders in person and by phone, prepared food and drinks, provided customer service, and managed store opening and closing operations.
- Restocked supplies and ensured a clean, safe work area to support efficient service.
- Employed for six months in a fast-paced environment in a fast-paced environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Certificate III - Pharmacy
TAFE NSW
Armidale, NSW 11.2016 - 11.2018
Year 12 Certificate -
Duval High School
Skills
- Pharmacy dispensing
- Prescription processing
- Webster pack preparation
- Minfos and POS
- Customer service
- Customer inquiries and phone communication
- Medication handling
- Stock control
- Inventory management
- Stock ordering and organization
- Retail operations
- Task prioritization
- Attention to detail
- Problem solving
- Time management
- Teamwork and independent work
- Team collaboration
- Microsoft office
- Organization
- Organizational skills
- Relationship building
- Problem resolution
- Organizational skills
ADDITIONAL EXPERIENCE
Work placements at Inspire Hair Studio and Coles, Armidale (2014): customer service, stock and general housekeeping.
References
- Heidi Drew’s ex work colleague 0478617888
- Jarrod Kliendiens family friend 0467885603
Timeline
01.2020 - Current
Pharmacy Assistant
Uralla Pharmacy
01.2019 - 11.2020
Certificate III - Pharmacy
TAFE NSW
11.2016 - 11.2018
Pharmacy Assistant
Terry White Chemists
06.2016 - 11.2018
Take away shop
Pearl Perch Takeawa
01.2016 - 11.2016
Year 12 Certificate -
Duval High School