Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
4
4
years of professional experience
Work History
Waitress
Wrights cafe
Bury St Edmunds , Suffolk (UK)
09.2020 - 01.2025
Received and delivered food and beverage orders to guests efficiently.
Maintained clean work station by restocking supplies and sanitizing surfaces.
Provided accurate change for cash transactions using cash register system.
Checked in with customers during meals to ensure satisfaction levels.
Communicated daily specials to enhance guest dining experience.
Addressed complaints or concerns promptly to maintain customer service standards.
Replenished beverages as needed to ensure guest satisfaction.
Participated in team meetings to review menu updates and policy changes.
Cleaner
King Edwards VI School
Bury St Edmunds , Suffolk (UK)
05.2023 - 08.2024
Removed scuff marks and stains from walls through thorough scrubbing.
Disinfected high-touch surfaces, including doorknobs, light switches, and computers.
Polished furniture to eliminate dust and dirt buildup.
Ensured compliance with health regulations regarding hazardous chemical handling during cleaning processes.
Swept, mopped floors, vacuumed carpets, and dusted various surfaces.
Education
Bachelor of Science - Biology
University of York
Yorkshire (UK)
06-2028
Foundation Year - Biological Sciences
University of Plymouth
Devon (UK)
06-2025
A Levels -
Abbeygate Sixthform College
Suffolk (UK)
06-2024
High School Diploma -
King Edward VI School
Suffolk (UK)
06-2022
Skills
Team collaboration
Customer service excellence
Time management
Food safety compliance
Hospitality expertise
Table setting skills
Multitasking abilities
Customer upselling strategies
Allergy awareness
Affiliations
I like to draw biology cartoons, so much so that I drew David Attenborough as a cat, sent it to him in the post, and I now have two handwritten letters from him!
After spending three weeks on a conservation trip with school to South Africa, I obtained my open water PADI diving qualification, and I am planning to achieve my advanced open water in the next few months while out in Australia.
I also went diving with in Plymouth, alongside marine biologists at my university
Accomplishments
I was nominated by my Biology teachers in June 2024 for 'remarkable student award' at my Sixth form
I was also awarded the 'King Edward and Abbeygate partnership, trustee Foundation award' where I was nominated by the governors. This involved being award £300 up front, as well as a grant of up to £10,000 for future academic needs in the future
National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)