Hands-on support worker with a background in disability, youth, and early education settings, combining trauma-informed practice with clear documentation and responsive care planning. Recognised for calm de-escalation, personal care support, and practical advocacy that helps clients feel safe, respected, and supported.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Disability Support Worker
InLife
06.2024 - Current
Proactively supports clients to achieve their goals by implementing care and management plans with consistency and accountability.
Assisted clients with personal care and daily living tasks to enhance independence and quality of life.
Ensured daily living standards by supporting clients with personal hygiene needs and promoting self-care.
Advocated for clients' needs and rights, ensuring adherence to NDIS Code of Conduct and promoting client welfare.
Implemented strategies to manage challenging behaviors effectively through positive reinforcement techniques.
Build strong rapport and work collaboratively with families to ensure holistic, person-centred support.
Coordinated communication between caregivers and clients to address health concerns and optimize client support.
Pursued ongoing professional development through workshops and training to improve care practices and service delivery.
Maintained organized filing system for client records, providing complete documentation of all interactions.
Education/Wellbeing Support
Bendigo Flexible Learning Options (BFLO)
10.2025 - 09.2026
Supported students with diverse learning needs by adapting classroom tasks and reinforcing key concepts while building trusting relationships through trauma-informed practice.
Assisted with emotional regulation, de-escalation, and positive behaviour strategies to implement personalised learning and behaviour plans.
Collaborated with teachers, wellbeing teams, families, and external services to provide holistic support and documented progress notes for effective ongoing planning.
Proposed innovative ideas to enhance team collaboration and develop solutions for improved student outcomes.
Sole Trader- Disability
03.2023 - 05.2024
Advocated for clients by coordinating appointments and managing team training to deliver the highest standard of support.
Provide assistance and emotional support to clients experiencing challenges with regulating behaviors and emotions, maintaining a calm, supportive, and person-centered approach.
Collaborated with families under NDIS Code of Conduct to build rapport and deliver holistic care tailored to individual client needs.
Establishing clear, effective care plans
Documented services provided and client progress to ensure ongoing support and continuity of care.
Maintained organized filing system for client records, providing complete documentation of all interactions.
Identified process improvement areas and implemented changes that enhanced service delivery and client experience.
Implemented safe manual handling techniques and infection control measures in daily operations.
Utilized positive reinforcement strategies to effectively manage challenging behaviors through positive reinforcement techniques.
Disability Support Worker S1L
Lifey
04.2022 - 03.2023
Advocate for clients by ensuring care and management plans are consistently followed and delivered to a high standard.
Follow NDIS Code of Conduct, and remain committed to promoting clients' rights, wellbeing, and independence.
Monitored client wellbeing, promptly reporting changes to supervisors to ensure timely intervention.
Encouraged client independence through coaching and active listening, enhancing self-sufficiency.
Built rapport with family members and collaborated to deliver holistic, person-centred support.
Assisted with meal preparation, medication reminders, and household tasks to support daily living.
Attended workshops and training sessions to enhance skills and knowledge.
Casual Educator
OSHClub, Strathfieldsaye Primary School
03.2022 - 08.2022
Designed and organized educational activities at Strathfieldsaye Primary School that enhanced student learning experiences.
Prepared healthy breakfast and afternoon tea options while supervising and engaging students in activities that fostered a supportive learning environment. Provided emotional and behavioural support to primary-aged children, helping them regulate emotions and engage positively in classroom activities. Observed student behaviour and progress, maintaining accurate documentation to inform ongoing planning and enhance student wellbeing.
Supervised and coordinated student activities during OSHClub sessions, ensuring a safe and engaging environment.
Conducted regular inspections of playground and indoor areas to identify and eliminate safety hazards.
Nursery, Assistant Educator
Goodstart Early Learning
08.2019 - 03.2022
Aligned practices with National Quality Standards and Early Years Learning Framework to enhance quality of early childhood education. I planned daily activities, developed individual learning goals, and observed and documented each child's progress. Supported developmental and behavioural needs with calm, nurturing a calm, nurturing approach while providing education and care for children aged 0–2 and additional support for children up to 5 years. Monitored children's safety and well-being, ensuring compliance with child protection requirements.
Facilitated developmental progress by engaging children in structured learning activities and actively supporting their learning routines in Goodstart Early Learning environments.
Collaborated with educators to enhance play-based learning by creating and supervising activities that fostered children's engagement and learning.
Arranged materials and resources to create inviting learning spaces and prepared equipment for daily programs.
Centre Cook
Goodstart Early Learning
08.2014 - 08.2019
Planned menus to meet dietary requirements, ensuring compliance with food safety guidelines in early childhood settings. Managed weekly ordering within variable budget, ensuring consistency, quality, and compliance in all kitchen operations.
Prepared nutritious meals and snacks, contributing to children's health and well-being at early learning center.
Ensured safe meal preparation by verifying dietary needs and allergies to ensure safe meal preparation.
Followed food safety and hygiene standards in kitchen operations
Chef
Axedale Tavern
04.2012 - 08.2014
Led and coordinated a team in fast-paced environment, ensuring operational efficiency and high-quality food preparation.
Sourced and ordered quality products weekly, ensuring consistent menu offerings and effective cost management.
Created innovative food preparation and presentation ideas for special events and promotions.
Coordinated prep work for daily specials and managed kitchen supplies to enhance workflow efficiency.
Monitored food safety, sanitation, and temperature control procedures.
Researched culinary trends and ensured compliance with health regulations.
Strong time management skills to plan, prepare, and prioritise tasks efficiently.
Worked in a casual dining environment for 8 years, gaining extensive experience in customer service and food preparation.
Cafe Manager/Owner
Georgie's Cafe
10.2008 - 03.2012
Oversaw daily café operations at Georgie's Cafe, ensuring smooth opening and closing routines.
Led front counter and dining room staff at Georgie's Cafe, fostering a collaborative environment.
Trained new team members on service standards and café procedures.
Streamlined product sourcing and ordering weekly to ensure high-quality supplies.
Better Futures Program
Anglicare Victoria
Bendigo
07.2026 - 08.2026
Refined Better Futures feedback surveys, enhancing service quality and amplifying youth voice for continuous program improvement.
Advocated for young people's needs, rights, and goals, fostering an environment that empowered youth to express their aspirations.
Organised and managed appointments for young people, facilitating clear communication and accessibility across multiple service systems to enhance service delivery.
Built trusting relationships with young people and stakeholders through trauma-informed, strengths-based engagement, fostering a supportive environment.
Maintained accurate, timely, and policy-aligned case notes consistent with Anglicare Victoria standards and Child Safety requirements.
Coordinated planning and prioritisation in fast-paced environment, effectively managing multiple competing demands.
Engaged in diploma placement to apply theoretical knowledge in a real-world youth program.
Education
Diploma - Community Services
Kangan Instuite
Bendigo
01-2026
Certificate IV - Community Service
Kangan Instuite
Bendigo
01-2024
Certificate III - Early Childhood Education and Care
Goodstart Institute of Early Learning
01-2020
Certificate IV - Beauty Therapy
Beauty Skills Academy
Brisbane
06-2006
Certificate III - Commercial Cookery
William Angliss institute of TAFE
Melbourne
12-2001
Skills
Disability support
Person-centred support
Trauma-informed practice
Behaviour support
Care planning
Client advocacy
Family collaboration
Documentation management
Safeguarding practices
Health and safety
Medication management
Appointment coordination
Time optimization
Cultural awareness
Personal Information
Driving License: Current driver's licence (full comprehensive insurance)
Certification
An understanding of the Early Years Learning Framework, National Quality Standard, Child Protection Services, and the National Quality Framework; food preparation and food safety; First Aid & CPR Certificate, Anaphylaxis/Asthma Management, Diabetes Management, Medication Safety and Management, Dysphagia Management; manual handling safety; NGT feeding and PEG feeding; personal care; catheter and stoma care; wound care; community access; gardening; client transportation; infection control; hoist transfers; reporting; case notes; and care plan management; experience with complex needs, behaviors of concern, trauma-informed care, person-centered care, holistic approach, and critical reflection 2025; catheter care training; enteral feeding training (PEG feeding); mealtime management training; dysphagia management training; Certificate of Completion - Preventing Dementia (2022); Certificate of Completion – Medication Safety (2022); Certificate of Completion - Infection Control COVID-19 (2020); Certificate of Completion - NDIS Orientation (2022); First Aid Certificate (2023) and CPR (2024); Certificate of Completion - Medication Safety (2022); and celiac management training.
Key Skills
I demonstrate a strong commitment to respect and equality, supported by clear and effective communication skills through report writing and shift documentation. I work collaboratively as an effective team member to help clients achieve their goals and show confidence in problem-solving within fast-paced settings. My strengths include planning and organisation, along with a motivated, goal-oriented approach to my work.
Additional Information
WWC employee check
National Police check
NDIS screening check
Fully vaccinated (including booster)
Timeline
Better Futures Program
Anglicare Victoria
07.2026 - 08.2026
Education/Wellbeing Support
Bendigo Flexible Learning Options (BFLO)
10.2025 - 09.2026
Disability Support Worker
InLife
06.2024 - Current
Sole Trader- Disability
03.2023 - 05.2024
Disability Support Worker S1L
Lifey
04.2022 - 03.2023
Casual Educator
OSHClub, Strathfieldsaye Primary School
03.2022 - 08.2022
Nursery, Assistant Educator
Goodstart Early Learning
08.2019 - 03.2022
Centre Cook
Goodstart Early Learning
08.2014 - 08.2019
Chef
Axedale Tavern
04.2012 - 08.2014
Cafe Manager/Owner
Georgie's Cafe
10.2008 - 03.2012
Diploma - Community Services
Kangan Instuite
Certificate IV - Community Service
Kangan Instuite
Certificate III - Early Childhood Education and Care