Gerd Reich
Ferntree Gully,Victoria
Summary
Proficient Operations Analyst with 25 years of insight managing complex deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Support and Operations Analyst
Tabcorp
FERNTREE GULLY, Victoria
01.1997 - 03.2021
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Generated reports of findings to help management with making key decisions.
- Evaluated performance and policies against metrics.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Provided Tier 1 support, addressing access, navigation, onboarding and troubleshooting issues.
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Assessed and modified operational procedures and tools to achieve optimum quality control.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Supported supervisor and associated team members to maintain system functionality.
- Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Generated CRM reports to maintain client records on customer activity and personal data.
- Developed written documents and reports related to programs and operations.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
Education
High School Diploma -
Monash High School
Melbourne, VIC11.1984
Skills
- Operations understanding
- Customer support and assistance
- Supporting operations
- Supporting field operations
- Operations support
Additional Information
Experience and good results in the following:
Excellent team building skills, Customer engagement, Team well being, dediction, Loyalty.
Timeline
Support and Operations Analyst
Tabcorp
01.1997 - 03.2021
High School Diploma -
Monash High School