Gerold Martens
Summary
Senior Business Analyst, Consultant and Engineer with extensive experience in consulting and advanced business analysis across various industries. Proven track record of delivering positive outcomes and building strong relationships with stakeholders and vendors. Deep technical and engineering foundation to quickly analyze business requirements and communicate information clearly.
Overview
33
33
years of professional experience
Work History
Senior Business Analyst / Consultant / Team Support
Greater Melbourne Cemeteries Trust (GMCT)
01.2022 - Current
- Engaging with business and external stakeholders on all levels to enable the implementation of projects and process improvements across the organisation
- Eliciting business, functional and non-functional requirements, evaluating vendor solutions, improving enterprise architecture and ensuring alignment to strategies
- Guiding implementation teams with focus on delivering the best possible customer and user experience.
Senior Business Analyst / Enterprise Architect
Charles Sturt University (CSU)
10.2019 - 12.2021
- Engaging with business and external stakeholders on all levels to enable the implementation of projects and process improvements across the university by eliciting business, functional and non-functional requirements, evaluating vendor solutions, ensuring alignment of solutions to strategies and the enterprise architecture
- Guiding implementation teams with focus on delivering the best possible customer and user experience.
Senior Business Analyst / Project Manager
Central Highlands Water
04.2019 - 10.2019
- Leadership for key decision-making concerning business systems and processes; lead and subject matter expert for improving efficiencies across the organisation; improving capabilities across the organisation; supporting the development of the strategy, policies, and procedures; planning and managing the implementation of process improvements.
Senior Business Analyst (Contract)
Charles Sturt University
02.2019 - 04.2019
- Future State Analysis in alignment with the vision and strategy of the university.
Senior Business Analyst / Consultant
MetaPM
08.2014 - 02.2019
- Guiding and supporting organisations across various industries with the implementation of initiatives and business process improvements; providing business support on all levels; vendor management; performing business analysis on all levels including requirements elicitation & requirements management, stakeholder management, workshop facilitation, tender process, solution evaluation
- Providing guidance on organisational strategy, providing project management support and improving the organisational capabilities (e.g
- Business Analysis).
Business Analyst / Consultant
FRED IT Group
06.2008 - 07.2014
- Successful implementation of enhancements to core products (e.g
- Access to eHealth Records) and to business processes
- Stakeholder and vendor management; performing system/gap analysis; requirements elicitation; providing specifications/user stories; supporting project teams; Iteration Management/Planning.
Analyst / Consultant / IT Specialist
IBM
06.2007 - 06.2008
- Ensuring the successful implementation of solutions for corporate clients (e.g
- Utilities sector) by providing all relevant business analysis services and team support.
Analyst / IT Specialist
Acumen Alliance (acquired by Oakton IT/Dimension Data)
03.2003 - 06.2007
- Successfully specifying and implementing customisations to the ERP system SAP Business One and providing custom solutions (including Risk Management) to corporate and Government clients.
Analyst / Software Engineer
norBIT Pty Ltd
01.2000 - 10.2002
- Successfully implementing system improvements to the core product, improving related support material and providing customer support.
Analyst / Software Engineer
ELV Pty Ltd
01.1991 - 11.1999
- Responsible for the specification and implementing of all software-related projects including a market leading Time Recording System and Personnel Planning System.
Education
Skills
- Business Analysis
- Consulting
- Leadership
- Sustainability
- Stakeholder and Vendor Management
- Strategy and Operations
- Process Design and Optimization
- Project Management
- Enterprise and Solution Architecture
- System Implementations and Integrations
- Data Migrations
- Agile Methodologies
- Data Analytics
- Software Development
- Engineering
Systems Experience
- Customer Relationship Management Systems (CRM)
- Enterprise Resource Planning Systems (ERP)
- Geographical Information Systems (GIS)
- Health and Safety Management Systems (OH&S)
- Risk Management Systems (RM)
- Content Management Systems (CMS)
- Learning Management Systems (LMS)
- Live Streaming Solutions
- Digital Signage Solutions
- Digital Signature Solutions
- And many more
Productivity Tools Experience
- Business Process Mapping Tools (BPMN), incl. Promapp, Visio
- Knowledge Management System (incl., Confluence)
- Task Management Systems (incl. Jira, Trello)
- Microsoft SharePoint
- Microsoft Office (incl. Advanced Excel)
- Relational Database Management Systems (incl. SQL)
- And many more
Personality
- Proactive
- Calm under pressure
- Pragmatic and adaptive
- Team-focused
- Outcomes-driven
- Passionate about quality and customer experience
- Thinking differently
- Genuinely caring about the wellbeing and success of all people
Professional Career
- 01/01/22, Current, Greater Melbourne Cemeteries Trust (GMCT), Senior Business Analyst / Consultant / Team Support, Engaging with business and external stakeholders on all levels to enable the implementation of projects and process improvements across the organization. Eliciting business, functional and non-functional requirements, evaluating vendor solutions, improving enterprise architecture and ensuring alignment to strategies. Guiding implementation teams with focus on delivering the best possible customer and user experience. GMCT is the largest provider of funeral services in Melbourne and is maintaining 19 sites across three regions (west, north and east).
- 10/01/19, 12/31/21, Charles Sturt University (CSU), Senior Business Analyst / Enterprise Architect, Engaging with business and external stakeholders on all levels to enable the implementation of projects and process improvements across the university by eliciting business, functional and non-functional requirements, evaluating vendor solutions, ensuring alignment of solutions to strategies and the enterprise architecture. Guiding implementation teams with focus on delivering the best possible customer and user experience. Charles Sturt University is largest regional university in Australia with more students studying online with than any other university. Charles Sturt University has been ranked Australia’s top university for graduate employment.
- 04/01/19, 10/31/19, Central Highlands Water, Senior Business Analyst / Project Manager, Leadership for key decision-making concerning business systems and processes; lead and subject matter expert for improving efficiencies across the organization; improving capabilities across the organization; supporting the development of the strategy, policies, and procedures; planning and managing the implementation of process improvements. Central Highlands Water (CHW) is a regional water corporation providing drinking water, sewerage, trade waste and recycled water services to customers throughout the Central Highlands Region of Victoria.
- 02/01/19, 04/30/19, Charles Sturt University, Senior Business Analyst (Contract), Future State Analysis in alignment with the vision and strategy of the university. Charles Sturt University is largest regional university in Australia with more students studying online with than any other university. Charles Sturt University has been ranked Australia’s top university for graduate employment.
- 08/01/14, 02/28/19, MetaPM, Senior Business Analyst / Consultant, Guiding and supporting organizations across various industries with the implementation of initiatives and business process improvements; providing business support on all levels; vendor management; performing business analysis on all levels including requirements elicitation & requirements management, stakeholder management, workshop facilitation, tender process, solution evaluation. Providing guidance on organizational strategy, providing project management support and improving the organizational capabilities (e.g. Business Analysis). MetaPM is the consulting firm providing services in Project Management, Business Analysis and Change Management to clients across a large number of sectors, including higher education, government and insurance.
- 06/01/08, 07/31/14, FRED IT Group, Business Analyst / Consultant, Successful implementation of enhancements to core products (e.g. access to eHealth Records) and to business processes. Stakeholder and vendor management; performing system/gap analysis; requirements elicitation; providing specifications/user stories; supporting project teams; Iteration Management/Planning. FRED IT is the market leader for providing IT solutions (Software & Hardware) to pharmacies in Australia.
- 06/01/07, 06/30/08, IBM, Analyst / Consultant / IT Specialist, Ensuring the successful implementation of solutions for corporate clients (e.g. utilities sector) by providing all relevant business analysis services and team support. Achieving the best performance rating as acknowledgment for my dedication and my contributions to the business.
- 03/01/03, 06/30/07, Acumen Alliance (acquired by Oakton IT/Dimension Data), Analyst / IT Specialist, Specifying and implementing customizations to the ERP system SAP Business One and providing custom solutions (including Risk Management) to corporate and Government clients. Awarded the SAP Excellence Award for the implementation of enhancements (add-ons) to the SAP Business One.
- 01/01/00, 10/31/02, norBIT Pty Ltd, Analyst / Software Engineer, Implementing system improvements to the core product, improving related support material and providing customer support.
- 01/01/91, 11/30/99, ELV Pty Ltd, Analyst / Software Engineer, Responsible for the specification and implementing of all software-related projects including a market leading Time Recording System and Personnel Planning System.
Recommendations
- Robin Storm, Portfolio Manager at the Catholic Church Insurance, It’s rare to work with someone who is so ridiculously efficient! Gerold worked with us to simplify a document production process. His expertise and his diligence in clarifying each step was exactly what was needed. He made it all very logical and clear. Gerold would be an asset to any project team.
- Dominque O’Brien, Project Manager at GMCT, During the time I (PM) worked with Gerold (BA) he impressed as a highly motivated and dedicated team member. His depth and breadth of business and technical knowledge coupled with his analytical skills was a key factor in ensuring the project was delivered on time, on budget, and with the expected benefits. As a Project Manager, you can’t ask for much more than that!
References
Available upon request.
Timeline
Senior Business Analyst / Consultant / Team Support
Greater Melbourne Cemeteries Trust (GMCT)
01.2022 - Current
Senior Business Analyst / Enterprise Architect
Charles Sturt University (CSU)
10.2019 - 12.2021
Senior Business Analyst / Project Manager
Central Highlands Water
04.2019 - 10.2019
Senior Business Analyst (Contract)
Charles Sturt University
02.2019 - 04.2019
Senior Business Analyst / Consultant
MetaPM
08.2014 - 02.2019
Business Analyst / Consultant
FRED IT Group
06.2008 - 07.2014
Analyst / Consultant / IT Specialist
IBM
06.2007 - 06.2008
Analyst / IT Specialist
Acumen Alliance (acquired by Oakton IT/Dimension Data)
03.2003 - 06.2007
Analyst / Software Engineer
norBIT Pty Ltd
01.2000 - 10.2002
Analyst / Software Engineer
ELV Pty Ltd
01.1991 - 11.1999