Melinda Sedgwick
Carrum Downs,Australia
Summary
Dynamic individual with hands-on experience in water industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Business Analyst /Senior Salesforce Consultant
South East Water
01.2016 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Championed agile methodologies throughout project lifecycles leading to increased flexibility adapting to evolving client requirements and priorities.
- Boosted customer satisfaction rates by providing expert advice on best practices for Salesforce usage.
- Increased Salesforce adoption by developing and implementing customized solutions for clients.
- Spearheaded cross-functional team collaborations that fostered innovation in solution development while maintaining a focus on delivering value to clients.
- Delivered comprehensive training sessions to client teams, increasing proficiency in Salesforce functionalities.
- Earned a reputation for consistently delivering high-quality solutions on time, within budget, and exceeding client expectations.
- Optimized client''s CRM processes by identifying pain points and recommending strategic changes.
- Collaborated closely with stakeholders to gather requirements and translate them into effective Salesforce solutions tailored to their unique needs.
- Coordinated deployments of new software, feature updates and fixes.
- Tested and deployed scalable and highly available software products.
- Guided clients through successful Salesforce migrations, ensuring minimal downtime and seamless data transfer.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Collaborated with stakeholders to identify business needs and data sources.
- Supported continuous improvement efforts with thorough documentation of project progress, challenges encountered, and lessons learned from each engagement.
- Proved successful working within tight deadlines and a fast-paced environment.
Business Analyst
South East Water
01.2011 - 01.2016
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Quality Assurance Officer
South East Water
01.2006 - 01.2011
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
Call Centre Operator
South East Water
06.1997 - 01.2006
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Product Management Fundamental -
RMIT
04.2024
Certificate IV in Project Management Study - Project Management
Australian Institute of Management
Melbourne, VIC02-2022
Certificate IV - Leadership And Management
Australian Institute of Management
Melbourne, VIC05-2018
Skills
- Requirements Gathering
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
- Business Process Mapping
- Business process improvement
- Cost-benefit analysis
- Project Management
- CRM Systems
- Business Analysis
- Business Requirements
- Requirements Analysis
Certification
ACS Certified Professional, Australian Computer Society, A-438857, 02/28/24
Fastlead Leadership Certification
- Leadership
Accomplishments
- Seconded into a Leadership role for 12 months leading the Corporate Asset Application Team within Business Technology Branch.
- Consistently act as CRM Salesforce Applications Team Leader.
- Implemented governance within CRM team around testing and the use of xray, to ensure consistency around how the team was performing and executing its testing. Paved the path for all other testing within BTS to follow suite.
- Implemented standardized User Story template within Jira within CRM team, and how its use.
- Developed and implemented a ways of working within the CRM team, so that the team became more efficient and items were not coming in via the side doors from the business.
- Managed the BAU backlog of work within the team to ensure that priorities for work to be delivered for the business were kept up to date and accurate so that delivery could be maintained as part of continuous improvement.
- Successfully managed and implemented small to large scale transformation projects – Introduction of Salesforce CRM, Classic to Lightning platform migration of Salesforce Classic, Salesforce Classic to Lightning, Salesforce / Qualtrics CX Survey Implementation, Incident Console, TechOne to Salesforce, Montage / Salesforce integration with Emergency Console notifications, Pressure Sewer Applications, Automation of Notice of Sale Process, Customer Portal.
- Recognition from other business area management teams regarding my expertise and knowledge, around business processes, applications, and ability to pivot with the changing needs of the business.
Languages
Hungarian
References
References available upon request.
Activities
- Passionate Staffordshire Bull Terrier breeder, partnering with highly known breeder in Victoria to breed high quality pups.
- Sports trainer for my son's junior footy team.
- Enjoy creating and designing new looks for garden.
- Volunteering at local junior football club.
Timeline
Senior Business Analyst /Senior Salesforce Consultant
South East Water
01.2016 - Current
Business Analyst
South East Water
01.2011 - 01.2016
Quality Assurance Officer
South East Water
01.2006 - 01.2011
Call Centre Operator
South East Water
06.1997 - 01.2006
ACS Certified Professional, Australian Computer Society, A-438857, 02/28/24
Fastlead Leadership Certification
- Leadership
Product Management Fundamental -
RMIT
Certificate IV in Project Management Study - Project Management
Australian Institute of Management
Certificate IV - Leadership And Management
Australian Institute of Management
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