Summary
Overview
Work History
Education
Skills
References
Timeline
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Gesma Anei

Brisbane,QLD

Summary

Friendly Agent with commitment to developing, qualifying, and managing leads to increase new business. I'm adaptable, driven with a strong worth ethic. I also have the ability to thrive in team-based or individually motivated settings.

Overview

7
7
years of professional experience

Work History

Telstra Assurance Agent

TSA
Brisbane, QLD
10.2022 - Current
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Professional Cleaner

Just Cleaning
Brisbane, QLD
08.2021 - 10.2022
  • Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
  • Stocked restrooms with toilet paper, soap, paper towels.
  • Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.

Crew Member

McDonald's
Brisbane, QLD
07.2017 - 02.2019
  • Maintained an organized work area to ensure efficient operations.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Adhered to health department regulations regarding food handling procedures.

Education

Bachelor of Criminology And Justice - Criminology

University of Sunshine Coast
Petrie, QLD

Skills

  • Customer service abilities
  • Resolving customer issues
  • Call Management
  • Organizational Skills
  • Strong communication abilities
  • Problem-solving skills
  • Compliance
  • Workplace efficacy
  • Product cross-selling
  • Time management

References

References available upon request.

Timeline

Telstra Assurance Agent

TSA
10.2022 - Current

Professional Cleaner

Just Cleaning
08.2021 - 10.2022

Crew Member

McDonald's
07.2017 - 02.2019

Bachelor of Criminology And Justice - Criminology

University of Sunshine Coast

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Gesma Anei