Gia Luong
Perth,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customised solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service
KFC Beechboro
2018.08 - 2023.06
- Consulted with customers to assess service requirements and produce accurate orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Volunteer Christian Service
Chisholm Catholic College
2019.02 - 2020.11
Learnt the values of volunteer work in Chisholm through providing Christian service for the Anglicare Op Shop. Have countlessly volunteered work for the Vietnamese Evangelical Church helping the elderly. Managed a Basketball team teaching them perseverance and the responsibility of commitment in working together as a one in order to accomplish a common goal.
Education
High School Diploma -
Chisholm Catholic College
Bedford, WA11.2020
Bachelor of Science - Sport Science
UWA
Nedlands10.2025
Skills
- Problem solving
- Customer Service
- Multitasking
- Communication/Coordination
- Teamwork
- Time Management
- Determined & Diligent
- Understanding Customer Needs
Timeline
Volunteer Christian Service
Chisholm Catholic College
2019.02 - 2020.11
Customer Service
KFC Beechboro
2018.08 - 2023.06
High School Diploma -
Chisholm Catholic College
Bachelor of Science - Sport Science
UWA