Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gia Luong

Perth,WA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customised solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service

KFC Beechboro
08.2018 - 06.2023



  • Consulted with customers to assess service requirements and produce accurate orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Volunteer Christian Service

Chisholm Catholic College
02.2019 - 11.2020

Learnt the values of volunteer work in Chisholm through providing Christian service for the Anglicare Op Shop. Have countlessly volunteered work for the Vietnamese Evangelical Church helping the elderly. Managed a Basketball team teaching them perseverance and the responsibility of commitment in working together as a one in order to accomplish a common goal.

Education

High School Diploma -

Chisholm Catholic College
Bedford, WA
11.2020

Bachelor of Science - Sport Science

UWA
Nedlands
10.2025

Skills

  • Problem solving
  • Customer Service
  • Multitasking
  • Communication/Coordination
  • Teamwork
  • Time Management
  • Determined & Diligent
  • Understanding Customer Needs

Timeline

Volunteer Christian Service

Chisholm Catholic College
02.2019 - 11.2020

Customer Service

KFC Beechboro
08.2018 - 06.2023

High School Diploma -

Chisholm Catholic College

Bachelor of Science - Sport Science

UWA
Gia Luong