GIADA SCHILIRO'
Perth,WA
Summary
Ambitious and motivated candidate seeking a high-growth career, successful in managing multiple priorities and achieving goals effectively, through a positive attitude. Organized and reliable administrative office manager specialized in: administrative support, tourism management and customer care. Enthusiastic and fast-learning with energetic approach to work and excellent time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Manager
Domus Futura Srl; (Construction Company)
10.2022 - 10.2023
- Supervised staff and delegated tasks to maintain a positive and productive daily administrative activity.
- Creation of an organized filing system to manage business documentation.
- Generation of updated reports and organized databases, records and other information resources.
- General accounting and financial management of the company : management of the bank accounts, payments, receipts, invoices, deadlines, delivery of employees' pay slips
- Take care of the relationship with employees, suppliers, and customers.
Hotel General Manager
Tenuta Negroamaro
06.2022 - 10.2022
- Hiring and training new employees, demonstrating the best ways to serve customers and guests.
- Provide exceptional service and assistance to guests upon check-in and check-out.
- Handling guest complaints by offering complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards through a great customer service and assistance to guests and implementing successful strategies to increase customer satisfaction.
- Planned and executed marketing activities or events to improve property brand and increase revenue.
Hotel Receptionist
Grand Hotel Riviera, CDS Hotels
05.2021 - 06.2022
- Greeting and welcoming guests during check-in/out process and management of booking, sale and room allocation ;
- Complete autonomy over payment management;
- Answer to telephone, email or online requests;
- Customer service and immediate support to solve problems and guests' complaints;
- Developed and maintained positive relationships and pleasant conversations with guests for their satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Restaurant Cashier
Praja; (Club, Restaurant And Cocktail Bar)
10.2019 - 05.2020
- Handled cash-flow with high accuracy and care.
- Performed cash and card transactions in complete autonomy.
- Used POS system to process payments.
- Worked with waitstaff and managers to meet wide range of customer needs.
- Customer care and problem solving
Restaurant Hostess
Attimi; (Restaurant Bistrot And Cocktail Bar)
01.2019 - 09.2019
- Welcoming customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Take reservations by phone, email or online
- Seating planning according to volume of guests.
- Answered customers' questions about hours, seating, and menu information carefully.
- Managed and monitored activity in restaurant to keep constant and efficient dining flow.
Cashier
Vibe Room And 11ClubRoom; (Club & Cocktail Bar)
09.2018 - 09.2019
- Greeting customers on arrival, providing them with a warm and friendly presence and prompt assistance.
- Handled cash-flows with high accuracy and care, receiving and processing customer payments.
- Operated cash register to record transactions (cash or credit card) carefully.
- Used POS system to process payments.
- Developed and maintained positive relationships through pleasant conversations with clients for an high customer satisfaction
Event Hostess
AC Milan; (Italian Football Association)
09.2018 - 05.2019
- Welcoming and supporting customers during the football team's seasonal matches.
- Customer Satisfaction.
- Coordinated schedules and timelines for events.
- Met needs of customers special requests to promote positive experiences and build loyal clientele.
- Directed guests to correct seating areas, providing an excellent experience.
Restaurant Hostess
Kowa Restaurant
04.2018 - 08.2018
- Greeting and welcoming guests warmly on arrival, directing them to the correct seating area.
- Scheduling of reservations;
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Take and organize reservations by phone, emails or online.
- Answering customers' questions, providing all the necessary information to meet their needs.
Restaurant Hostess
La Griglia Di Varrone; Restaurant
11.2017 - 03.2018
- Greet guests friendly upon arrival, directing them to their seats.
- Customer care and constant support to meet their needs during the dining experience, through positive relationships and pleasant conversations.
- Take reservations by phone, emails or online.
- Seating planning according to volume of guests.
- Monitored activity in restaurant to keep constant and efficient dining flow.
- Used cash registers and credit card machines to cash out customers.
Education
Tourism Management - Business Economics
University of Salento
Lecce, ITALY2025
No Degree - Foreign Languages
University of Milan
Milano, ITALYHigh School Diploma -
IISS Quinto Ennio
Gallipoli, ITALY06.2016
Skills
- Excellent organization and time management with a strong attention to detail
- Multitasking and problem-solving abilities with a calm and mature approach in stressful situations
- Advanced digital skills including: Microsoft Office software suite, email handling, social media and web
- Schedule Management and achievement of established goals
- Accounting procedures, handling and processing payments
- Sense of responsibility toward work, commitments and deadlines
- Orientation to teamwork, collaboration and flexibility with a friendly and polite approach
- Business data management and control
- Office Administration and events coordination
Certification
Language Certifications:
-English B1 (Oxford and Cambridge);
-French B1 (DELF);
Languages
English
Professional Working
French
Limited Working
Spanish
Limited Working
Timeline
Administrative Manager
Domus Futura Srl; (Construction Company)
10.2022 - 10.2023
Hotel General Manager
Tenuta Negroamaro
06.2022 - 10.2022
Hotel Receptionist
Grand Hotel Riviera, CDS Hotels
05.2021 - 06.2022
Restaurant Cashier
Praja; (Club, Restaurant And Cocktail Bar)
10.2019 - 05.2020
Restaurant Hostess
Attimi; (Restaurant Bistrot And Cocktail Bar)
01.2019 - 09.2019
Cashier
Vibe Room And 11ClubRoom; (Club & Cocktail Bar)
09.2018 - 09.2019
Event Hostess
AC Milan; (Italian Football Association)
09.2018 - 05.2019
Restaurant Hostess
Kowa Restaurant
04.2018 - 08.2018
Restaurant Hostess
La Griglia Di Varrone; Restaurant
11.2017 - 03.2018
Tourism Management - Business Economics
University of Salento
No Degree - Foreign Languages
University of Milan
High School Diploma -
IISS Quinto Ennio
Language Certifications:
-English B1 (Oxford and Cambridge);
-French B1 (DELF);
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