Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gomes

Perth,NSW

Summary

I am a social, spontaneous, and empathetic person, qualities I deeply value in both personal and professional interactions. I have been working in customer service for a few years, always aiming to make people's days a little brighter. I love busy environments like cafés, restaurants and hostels, where I can bring positive energy and help customers have an enjoyable experience. I have a special love for coffee (both preparing and enjoying it) and for connecting with people from diverse cultures, which inspires me daily. I am always eager to learn new skills, take on challenges, and step outside my comfort zone to grow personally and professionally.

Overview

2
2
years of professional experience

Work History

Kitchen Worker

Straw Hat Surf Hostel
Mexico, Mexico
08.2024 - 11.2024
  • Assisted with food preparation, including chopping, peeling, and portioning ingredients
  • Menu planning
  • Maintained cleanliness by washing dishes, cleaning kitchen surfaces, and organizing equipment
  • Managed food storage and ensured proper handling of ingredients
  • Helped with plating and serving dishes, contributing to a smooth service
  • Followed food safety and hygiene standards to maintain a safe kitchen environment

Bartender

Straw Hat Surf Hostel
Mexico, Mexico
08.2024 - 11.2024
  • Prepared and served a variety of alcoholic and non-alcoholic beverages, including cocktails and beers
  • Provided excellent customer service, engaging with guests and creating a friendly, social atmosphere
  • Managed the bar area, ensuring cleanliness, organization, and proper stock levels
  • Handled payments and operated the point-of-sale (POS) system efficiently
  • Promoted hostel events and activities to enhance guest experience
  • Maintained hygiene and followed safety protocols to ensure a safe and enjoyable environment

Barista

Destination Hostels
Lisbon, Portugal
08.2023 - 07.2024
  • I prepared and served the breakfast buffet for guests each morning
  • I prepared coffee and other beverages with attention to quality and consistency, always tailoring orders to customers preferences
  • I built strong relationships with customers since they were guests at hostel and spent most of the time around the bar
  • I served alcoholic drinks, including simple cocktails, ensuring the right balance and presentation
  • I helped maintain the bar organized and clean, contributing to a welcoming environment

Hospitality Assistant

Ostello degli Elefanti
Catania, Italy
10.2022 - 02.2023
  • Kitchen Duties: Responsible for preparing and cooking meals for guests, ensuring high-quality food and timely service
  • Waitress at Hostel Bar: Served guests at the bar, taking orders, preparing drinks, and providing excellent customer service in a fast-paced environment
  • Breakfast Service: Managed the preparation of breakfast, including cooking and serving food and beverages, ensuring guests had a satisfying and enjoyable start to their day

Education

MASTER'S - CLINICAL PSYCHOLOGY

Faculty of psychology of Lisbon's University
Lisbon, Portugal
11.2024

Skills

  • Providing attentive and warm customer service, building meaningful connections with clients
  • Preparing coffee, drinks and food with attention to detail
  • Working well in a team, even on busy days
  • Positive Attitude Under Pressure
  • Ensuring hygiene and cleanliness in the workplace
  • Learning new tasks quickly and adapting to different situations

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Full Professional
Italian
Limited

Timeline

Kitchen Worker

Straw Hat Surf Hostel
08.2024 - 11.2024

Bartender

Straw Hat Surf Hostel
08.2024 - 11.2024

Barista

Destination Hostels
08.2023 - 07.2024

Hospitality Assistant

Ostello degli Elefanti
10.2022 - 02.2023

MASTER'S - CLINICAL PSYCHOLOGY

Faculty of psychology of Lisbon's University

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Maria Gomes