Gian-Paolo Palazzolo

• Managed over 80 wholesale account setups and ongoing support.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Proactively managed client correspondence and recorded tracking and communications.
• Coached customers' staff and demonstrated product use and maintenance.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• General warehouse inventory management
• Social media curation - Softlite (Instagram and Facebook)
• General office management
• Product Pricelist management (Cin7 and Brandscope)
• Design of new products (Softboards and Brand Merchandise)
• Serviced existing accounts on regular basis to maximize revenue.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
• Produced sales reports to monitor sales growth, aging and accounts receivable.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Provided exceptional customer service to customers across various communication sources.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Completed physical inventory counts each month.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

• Stage Manager Filth Stage Playground Weekender 2010
• Event planning and organization for clients as requested
• Resident DJ at various venues
• Responsible for all marketing and promotional strategies for the group
• Responsible for all statutory requirements including end of financial year tax lodgments

• Daily management of both retail employees and coaches
• Organisation of events / lessons as required using internal booking system
• Stock management including ordering, receiving, invoicing and visual merchandising
• Creation of company merchandise including design, source suppliers, production and sales
• Creation of sales and marketing strategies on monthly basis
• Responsible for creation and implementation of promotional campaigns
• Manage roster on daily to meet demand
• Content creation for company website and social media
• Management of bi-monthly stock take process
• Preparation of sales report as requested
• Creation of company e-commerce platform including design and content
• Teach and coach surfing to all levels of surfing and variety of individuals and groups including school kids, corporate groups, tourists and individuals.
• Utilized various coaching models and techniques to maximize client success.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Trained and developed new employees for ease of transition into team including both new coaches and new retail staff.

• Responsible for the creation and promotion of weekly club events
• Resident Weekly DJ
• Venue host

• Responsible for website maintenance and content
• Promotion of musicians and artists, sending of posters, approval of artwork, collection of ticket sales
• Collation of ticketing build forms for tours
• Drafting, compiling, issuing and follow up of performance contracts, Creation of performance / event worksheets
• Checking venue availabilities
• Reception, various office duties and administration
• Consulting agents on bands, musicians and artists.
• Entered data into system to maintain current file data on accounts and expiration records.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

• Sourcing and booking of live entertainment for venue
• Promotion and organisation of weekly events
• Create and distribute artwork for weekly events and promote across various communication mediums
• Venue host

• Promotion of Friday and Saturday nights through various media such as online, flyer distribution, social media, mobile and word of mouth
• Venue host

Promotion of Wednesday nights through various media such as online, flyer distribution, social media, mobile and word of mouth

• Retail Salesperson
• Achieve daily, weekly and monthly sales targets
• Management of stock
• Assistance with store visual merchandising
  

• Responsible for the receiving and processing of large electronic goods
• Car Audio Salesperson
• Assist in quarterly stock take
• Assistance with store visual merchandising
• Achieve daily, weekly and monthly sales targets

• Homewards sales assistant
• Online shopping collation and collection
  Cookware sales person
• Cookware store person
• Shopper dropper
• Assistance with store visual merchandising

• Retail and clothing sales person
• Achieve daily, weekly and monthly sales targets
• Assistance with store visual merchandising

• Retail and clothing sales person
  Achieve daily, weekly and monthly sales targets
• Assistance with store visual merchandising