Gianfranco Stefanelli
CORINDA,Qld
Summary
- Safety-conscious Bus Operator with a career providing passenger assistance, communicating effectively with dispatch and reporting activities that appear suspicious. Bilingual individual committed to safe travel and transport. Ready to tackle new challenges with a terrific company.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Over 2 years of experience as a Counter Officer
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dependable Senior Network Officer with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Networ Officer
Translink
04.2024 - Current
- Customer Service
- Assisting passengers with travel information
- Ensuring passenger safety, enforcing compliance with travel regulations, and enhancing the overall customer experience across South East Queensland's public transport network
- Working in conjunction with QPS and other agencies to address fare evasion and ensure public safety across the network
Network Officer
Transdev
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Bus Operator
Brisbane City Council
11.2019 - Current
- Brisbane
- Sherwood Depot
Bus Operator
Torrens Transit, Port Adelaide Depot
09.2014 - 09.2019
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Storeman and Salesman
The Chef’s Superstore
03.2011 - 09.2014
- Ref: Lui Maurici (Company owner)
- M: 0421344703
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
Chef
Alfonso’s Restaurant
11.2008 - 03.2011
- Ref: Alfonso Castello 0411 470 426
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
Bus Inspector
ATC Bologna Transport
09.2007 - 08.2008
- Http://www.atc.bo.it Inspector
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
Security Guard
Magnum Executive Service
06.1996 - 08.2007
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Guarded restricted areas to prevent unauthorized entry.
Police Officer
Polizia di Stato
03.1993 - 05.1996
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Observed and recorded details of criminal events according to departmental protocol.
- Responded promptly to activated alarms for fires and burglaries.
- Prepared investigative reports and sketches to support criminal research.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Drove with precision and speed to follow and reach suspects in traffic chases.
- Provided patient care and medical triage in emergencies.
Education
Certificate of KMG (Krav Maga) Advanced Instructor TWB - Israeli Combat Techniques And Self Defence
Atlas Club
09.2007
01.0001
Chef - Culinary
I.I.S G.Magnani
07.1992
Skills
- Safe Driving Skills
- Safe Driving Practices
- Adjusting Routes
- Incident Reporting
- Lights, Brakes, and Wiper Testing
- Effective Communication Skills
- Special Needs Understanding
- Customer Relations Skills
- Valid QLD HR R License
- Certificate 3 in driving
- Bus Inspections
- Clean Driving Record
- Wheelchair Assistance
- Guest Relations
- Evidence Collection
- Authorised Person certificate
- First AID certificate
Accomplishments
- Http://www.magnumservice.it/
- Ref: Giulio Garagnani email: info@magnumservice.it ph: +39 051 4845563 Security Guard Body Guard VIP’s Companion
- Business or sector: Private Security
- March 1993 - May 1996 Police Officer c/o Polizia di Stato - Questura Centrale di Roma
- Via San Vitale, 15, 00184 Rome, ITALY http://questure.poliziadistato.it/Roma Police Officer
- Business or sector: Ministry of Defence
- April 2000 – September 2007 Certificate of KMG (Krav Maga)Advanced Instructor TWB c/o Krav Maga Bologna
- PalestraAtlas Club
- Via Vezza, 22 - zona San Donato, 40127 Bologna, Italy Specialization – Sniper Protected clients from injury, kidnapping and other suspicious acts
- Protected clients from invasion of privacy
- Performed roles of driver and personal assistant as required for the clients.
Certification
September 1988 - July 1992 Diploma of Chef I.I.S. "G. Magnaghi" Viale G. Romagnosi 7 - 43039 Salsomaggiore Terme (PR)
Languages
English
Professional
Italian
Native/ Bilingual
Spanish
Professional
French
Professional
Russian
Professional
References
References available upon request.
Education and Training
other,other
Timeline
Senior Networ Officer
Translink
04.2024 - Current
Network Officer
Transdev
10.2023 - Current
Bus Operator
Brisbane City Council
11.2019 - Current
Bus Operator
Torrens Transit, Port Adelaide Depot
09.2014 - 09.2019
Storeman and Salesman
The Chef’s Superstore
03.2011 - 09.2014
Chef
Alfonso’s Restaurant
11.2008 - 03.2011
Bus Inspector
ATC Bologna Transport
09.2007 - 08.2008
Security Guard
Magnum Executive Service
06.1996 - 08.2007
Police Officer
Polizia di Stato
03.1993 - 05.1996
Chef - Culinary
I.I.S G.Magnani
Certificate of KMG (Krav Maga) Advanced Instructor TWB - Israeli Combat Techniques And Self Defence
Atlas Club
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