Gidget Bourne
Melbourne,VIC
Summary
Hardworking Client Support Specialist with authentic problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
9
9
years of professional experience
Work History
Client Support Coordinator
Arden Homes
08.2023 - Current
- Managed an average portfolio of 60 clients, successfully meeting weekly and fortnightly communication KPIs.
- Analyzed client feedback to identify trends and provide actionable improvements.
- Implemented process improvements to enhance service delivery and client satisfaction.
- Collaborated with cross-functional teams to address client needs and improve service offerings.
- Conducted regular follow-ups with clients to ensure their ongoing satisfaction and address any concerns promptly.
Invoicing Clerk
Site Task Pty Ltd
01.2017 - Current
- Prepared and mailed invoices to external company, and documented account updates.
- Implemented workflow improvements, reducing invoice processing time through automation tools.
- Developed standardized templates for invoicing, improving consistency across documentation.
- Monitored outstanding Invoices
Restaurant Manager
McDonald's
04.2021 - 07.2023
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Managed filing system, entered data and completed other clerical tasks.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Skills
- Client relationship building
- Attention to Detail
- Effective use of Microsoft Office Suite
- Teamwork and Collaboration
- Interpersonal and written communication
- Networking and Business Development
Timeline
Client Support Coordinator
Arden Homes
08.2023 - Current
Restaurant Manager
McDonald's
04.2021 - 07.2023
Invoicing Clerk
Site Task Pty Ltd
01.2017 - Current
Reference
Kate Garrard
Client Support Manager (Current) // Arden Homes
M: 0400 660 465
E: kate.garrard@ardenhomes.com.au
Danielle Genio
Client Support Manager (Maternity Leave) // Arden Homes
M: 0402 443 135
E: danielle.genio@ardenhomes.com.au