Gilbert Cortes
SYDNEY,NSW
Summary
Dynamic and customer-focused hospitality professional with extensive experience in the food and beverage industry. Proven ability to build strong customer relationships, deliver personalised service, and maintain high levels of customer satisfaction. Skilled in accurate order management, beverage preparation, and working effectively in fast-paced environments while maintaining exceptional service standards.
Overview
8
8
years of professional experience
Work History
Food & Beverage Attendant
Five Dock RSL
Five Dock, NSW
08.2016 - 09.2024
- Crafted and served food and beverages to elevate guest experiences while adhering to quality and service standards.
- Delivered friendly and attentive customer service, actively addressing guest needs to foster a welcoming dining and bar atmosphere.
- Built strong rapport with customers through professional communication, personalised service, and a welcoming attitude.
- Collaborated with kitchen staff to ensure accurate and timely order deliveries, enhancing overall service efficiency.
- Created innovative cocktails, leading to menu inclusion of original creations.
- Processed cash and electronic transactions using point-of-sale systems accurately.
- Responded promptly to customer requests and concerns, resolving issues professionally to maintain high levels of customer satisfaction.
Education
Some College (No Degree) - Hospitality
University of The East
ManilaSkills
- Cocktail Menu Development
- Cocktail Innovation
- Beverage Preparation & Presentation
- Accurate Order Management
- POS & Payment Processing
- Food & Beverage Service Setup
- Staff Coordination
- Team Collaboration
- Exceptional Attention to Detail
- Adaptability under pressure
- Workplace hygiene
Timeline
Food & Beverage Attendant
Five Dock RSL
08.2016 - 09.2024
Some College (No Degree) - Hospitality
University of The East