Gillian Horgan
Sydney
Summary
Detail-oriented individual with successful experience in administration, data collection and organiastional areas. I am confident in my skills to handle diverse tasks with a superior worth ethic and great multitasking abilities. Eager to utilise and develop the skills outlined below as I further my career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Officer
Safety Culture
11.2024 - Current
- Provide exceptional concierge services to guests by assisting with check-ins, ensuring a seamless and welcoming experience for all visitors.
- Act as a point of contact for guests, offering personalized support and resolving inquiries or issues promptly and professionally.
- Coordinate and support internal events, managing logistics and providing on-site assistance to ensure smooth execution.
- Maintain facility organization, overseeing day-to-day operations and ensuring all areas are clean, stocked, and well-maintained
Research/Operations Assistant
Dept. Women & Children's King's College London
06.2022 - 08.2024
- Primarily focused on 2 projects within the department 1
- RESILIENT UK 2.PRECISE Network
- Performed detailed data collection from various sources for UK RESILIENT project along with conducting extensive analysis for WP2 of this project (using tools such as Rayaan and NVIVO)
- Drafted manuscripts for submission ,publications to date linked below
- Facilitated events such as listening events in the UK and 2 conferences for the PRECISE Network, taking place in Mombasa Kenya with over 40+ participants
- Maintenance of central team records for PRECISE network in London UK(3 participating countries based in Africa)
- Updating finances quarterly and processing any extra expenses for the project
- Supported the creation of ethics application for sub-studies or changes to protocols already submitted
- Coordination of regulars meetings with various members of both projects
- Reviewing and updating fiances at a departmental level for the Women and Children's department within Kings college
Administration Officer
Health Service Executive
02.2022 - 06.2022
- Exclusively supported the CEO of South/South West hospital group
- Proactive management of a busy email inbox , ensuring prompt responses and acknowledgement of significant emails
- Liaising with healthcare professionals at both regional and national level in terms of emergency management , representation and ongoing areas of concern within specific hospitals
- Processing of invoices for the hospital group
- Creating professional documents such as agendas , formal letters and queries covering a range of sensitive topics
Clerical Officer
Health Service Executive
03.2021 - 02.2022
- Fully trained in the HSE Covax software system, based on Salesforce.com
- Greeted and registered clients prior to their vaccination /Swabbing appointments
- The flux and the volume of patients that passed through the vaccination centers was a significant challenge
- I believe that my sense of diligence and adherence to the policies and procedures I learned along the way served me extremely well
- Diplomatically resolved client issues in person and on the phone to ensure data accuracy and shared associated learnings with management and other members of the registration team
- I felt a keen sense of pride having been in a position to contribute to such a positive national effort
- Reception at multiple locations for both swabbing centre and vaccination centre
- Focusing on ensuring smooth procedures for individuals coming into both locations during an uncertain time
Education
Master of Science - Public Health
University College Cork
Cork05.2021
Bachelor of Science - Social Sciences
University College Cork
Cork05.2020
Skills
- Self-Directed
- Analytical and Critical Thinking
- Dependable and Responsible
- Interpersonal Communication
Publications
- Courage in Decision Making: A Mixed-Methods Study of COVID-19 Vaccine Uptake in Women of Reproductive Age in the U.K., Vaccines | Free Full-Text, mdpi.com
- Women's experiences of maternity care in the United Kingdom during the COVID-19 pandemic: A follow-up systematic review and qualitative evidence synthesis, ScienceDirect
- Post-Pandemic Maternity Care Planning for Vaccination: A Qualitative Study of the Experiences of Women, Partners, Health Care Professionals, and Policy Makers in the United Kingdom, http://www.mdpi.com/2076-393X/12/9/1042
Certification
RSA NSW
Timeline
Concierge Officer
Safety Culture
11.2024 - Current
Research/Operations Assistant
Dept. Women & Children's King's College London
06.2022 - 08.2024
Administration Officer
Health Service Executive
02.2022 - 06.2022
Clerical Officer
Health Service Executive
03.2021 - 02.2022
Master of Science - Public Health
University College Cork
Bachelor of Science - Social Sciences
University College Cork
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