Giltah Klaas
Dunmore,NSW
Summary
Accomplished Director at Giltah Investments, adept in team leadership and creative thinking, enhanced team collaboration, and boosted morale, leading to increased productivity. Skilled in documentation and crisis management, I leverage strong interpersonal and computer skills to achieve organizational goals. Successfully managed budgets and negotiated contracts, ensuring financial stability and improved service quality.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Yadah Care Services
10.2022 - 06.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Director
Giltah Investments
02.2015 - 08.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Accounts Assistant
Six Dots
12.2015 - 06.2016
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Administration Officer
Assoc
06.2016 - 01.2018
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Education
Certificate in Business Management And Admi
Realic Educational Services
Gaborone, Botswana12.2013
Certificate in Numeracy And Statistics
Realic Educational Services
Gaborone, Botswana 12.2013
Certificate in Bookkeeping
Realic Educational Services
Gaborone, Botswana 12.2013
Skills
- Documentation skills
- Documentation and reporting
- Client confidentiality
- Computer skills
- Creative thinking
- Emotional support
- Team leadership
- Social skills development
- Safety management
- Recordkeeping proficiency
- Multicultural sensitivity
- Time management
- Active listening
- Conflict resolution
- Crisis management
Timeline
Disability Support Worker
Yadah Care Services
10.2022 - 06.2023
Administration Officer
Assoc
06.2016 - 01.2018
Accounts Assistant
Six Dots
12.2015 - 06.2016
Director
Giltah Investments
02.2015 - 08.2022
Certificate in Business Management And Admi
Realic Educational Services
Certificate in Numeracy And Statistics
Realic Educational Services
Certificate in Bookkeeping
Realic Educational Services