Giordana Florea
Brisbane ,QLD
Summary
I am an empathetic worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. I believe in nurturing a safe environment in order for the children in care to flourish. I am extremely motivated in providing care, guidance and support to youth in group home settings. I believe in using a child-centered approach to practice, as well as the 'Supporting Families and Protecting Children' framework for practice. I also have great experience working with complex scenarios and managing family conflicts and behavioural issues.
I am a patient and professional individual with knowledge of standard policies and practices related to group care. I have been able to complete 14 weeks in a Child Safety Service Centre and observe and participate in the daily tasks of a CSO. During this time, assisted in transporting children, speaking with families, carers, and stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Care Worker
Southern Cross Support Services
03.2024 - Current
- Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.
- Conducted one-on-one behaviour management counselling for clients by teaching coping techniques and giving guidance and support.
- Fostered a supportive living environment by addressing residents'' emotional and behavioural needs.
- De-escalated destructive and impulsive youth behaviour by assisting in finding positive alternate outlets.
- Enhanced communication among staff and residents through regular meetings and feedback sessions.
- Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
Administrative Officer
My Health Medical Centre
05.2022 - 03.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Manage more than 200 incoming calls, emails and faxes per day from customers.
Front-End & Online Worker
Woolworths Supermarket
05.2019 - 04.2022
- Improved team morale and productivity through effective communication and active listening skills.
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
Education
Bachelor of Science - Bachelor of Child, Youth And Family Studies
Griffith University
Logan City, QLD12.2024
High School Diploma -
Groves Christian College
Kingston, QLD11.2020
Skills
- Working Independently
- Youth engagement
- Compassionate Care
- Professional boundaries
- Positive Reinforcement
- Understanding of regulations
- Client Advocacy
- Mental Health Support
- Therapeutic Techniques
- Self-care strategies
- Cultural Sensitivity
- Teamwork and Collaboration
- Problem-Solving
Certification
- First Aid & CPR Certificate - Obtained 2023
- Blue Card
- Yellow NDIS Card
- Open Drivers License
- Queensland Domestic and Family Violence Common Risk and Safety Framework Training Certificate
Referees
Samsidhu Tamala
Case Manager - Southern Cross Support Services
E: Samsidhu.tamala@scss.org.au
Ashton Fleming
South Queensland Regional Manager - Southern Cross Supprot Services
E: ashton.fleming@scss.org.au
Timeline
Residential Care Worker
Southern Cross Support Services
03.2024 - Current
Administrative Officer
My Health Medical Centre
05.2022 - 03.2024
Front-End & Online Worker
Woolworths Supermarket
05.2019 - 04.2022
- First Aid & CPR Certificate - Obtained 2023
- Blue Card
- Yellow NDIS Card
- Open Drivers License
- Queensland Domestic and Family Violence Common Risk and Safety Framework Training Certificate
Bachelor of Science - Bachelor of Child, Youth And Family Studies
Griffith University
High School Diploma -
Groves Christian College
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