Giordana Florea
Brisbane ,QLD
Summary
I am an empathetic worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. I believe in nurturing a safe environment in order for the children in care to flourish. I am extremely motivated in providing care, guidance and support to youth in group home settings. I believe in using a child-centered approach to practice, as well as the 'Supporting Families and Protecting Children' framework for practice. I also have great experience working with complex scenarios and managing family conflicts and behavioural issues.
I am a patient and professional individual with knowledge of standard policies and practices related to group care. I have been able to complete 14 weeks in a Child Safety Service Centre and observe and participate in the daily tasks of a CSO. During this time, assisted in transporting children, speaking with families, carers, and stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Care Worker
Southern Cross Support Services
Brisbane, QLD
03.2024 - Current
- Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.
- Conducted one-on-one behaviour management counselling for clients by teaching coping techniques and giving guidance and support.
- Fostered a supportive living environment by addressing residents'' emotional and behavioural needs.
- De-escalated destructive and impulsive youth behaviour by assisting in finding positive alternate outlets.
- Enhanced communication among staff and residents through regular meetings and feedback sessions.
- Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
Administrative Officer
My Health Medical Centre
Logan City, QLD
05.2022 - 03.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Manage more than 200 incoming calls, emails and faxes per day from customers.
Front-End & Online Worker
Woolworths Supermarket
Loganholme, QLD
05.2019 - 04.2022
- Improved team morale and productivity through effective communication and active listening skills.
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Developed strong relationships with repeat customers, fostering brand loyalty and encouraging long-term patronage.
Education
Bachelor of Science - Bachelor of Child, Youth And Family Studies
Griffith University
Logan City, QLD12.2024
High School Diploma -
Groves Christian College
Kingston, QLD11.2020
Skills
- Working Independently
- Youth engagement
- Compassionate Care
- Professional boundaries
- Positive Reinforcement
- Understanding of regulations
- Client Advocacy
- Mental Health Support
- Therapeutic Techniques
- Self-care strategies
- Cultural Sensitivity
- Teamwork and Collaboration
- Problem-Solving
Certification
- First Aid & CPR Certificate - Obtained 2023
- Blue Card
- Yellow NDIS Card
- Open Drivers License
- Queensland Domestic and Family Violence Common Risk and Safety Framework Training Certificate
Referees
Samsidhu Tamala
Case Manager - Southern Cross Support Services
E: Samsidhu.tamala@scss.org.au
Ashton Fleming
South Queensland Regional Manager - Southern Cross Supprot Services
E: ashton.fleming@scss.org.au
Timeline
Residential Care Worker
Southern Cross Support Services
03.2024 - Current
Administrative Officer
My Health Medical Centre
05.2022 - 03.2024
Front-End & Online Worker
Woolworths Supermarket
05.2019 - 04.2022
Bachelor of Science - Bachelor of Child, Youth And Family Studies
Griffith University
High School Diploma -
Groves Christian College