Giovanna Cucuzzella
Preston
Summary
Driven by a commitment to excellence, I leveraged my stress tolerance and typing speed to maintain an accuracy rate as a Triple Zero Ambulance Call-taker. At JB Hi-Fi, my assertiveness and process improvement initiatives significantly enhanced operational efficiency, underscoring my ability to deliver top-quality service in high-stakes environments.
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
8
8
years of professional experience
Work History
Triple Zero Ambulance Call-taker
Triple Zero
01.2023 - Current
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
- Handled bilingual calls with ease, ensuring clear communication and understanding for callers of diverse backgrounds.
- Typed incoming information promptly, maintaining [Number]% accuracy rate.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Monitored multiple computer screens simultaneously.
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
Inventory Support Officer
JB Hi-Fi
10.2016 - 05.2023
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Streamlined processes to maximize operational results.
- Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
Education
High School Diploma -
Catholic Ladies College
Eltham, VICSkills
- Call prioritization
- Teamwork orientation
- Stress Tolerance
- Complaint Handling
- Typing Speed
- Empathy Display
- Assertiveness
- Excellent Phone Demeanor
- Computer Skills
- Clear Communication
Timeline
Triple Zero Ambulance Call-taker
Triple Zero
01.2023 - Current
Inventory Support Officer
JB Hi-Fi
10.2016 - 05.2023
High School Diploma -
Catholic Ladies College
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