Giovanna Xavier
Adelaide,SA
Summary
Dedicated and communicative professional with over 5 years of experience in sales and customer service, along with solid skills in administration. Experience in leadership and business management, with a passion for helping people and problem-solving. Proven ability to learn quickly, pay attention to detail, and positively influence others. Seeking opportunities to work smart, create and enhance systems, while remaining committed to delivering exceptional service. Varied interests ranging from sales and administration to outdoor activities and detective games.
Overview
10
10
years of professional experience
Work History
Front of House Server
Donut Diner At Fringe Festival
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting area, contributing to a pleasant atmosphere.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Salon Assistant
Salon Grace
05.2023 - 01.2024
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Trainee Auditor
Baker Tilly (Competitor Of The Big Four: Deloitt)
08.2019 - 05.2020
- Conducted thorough risk assessments for clients'' operations and provided recommendations for improved risk management strategies.
- Assisted senior auditors in conducting comprehensive financial statement reviews for accurate reporting.
- Maintained confidentiality of sensitive client information, upholding professional integrity at all times.
- Continuously expanded knowledge base through industry research, staying current on relevant trends affecting auditing practices.
Sales Manager
C&P Consultoria - Brazil
06.2015 - 06.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Human Resources Assistant
Makro Atacadista - Brazil
06.2014 - 06.2015
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Bachelor of Administration - Business Administration And Management
UniFECAF (Federal Educacional Ltda.)
Brazil08.2022
I3 - ELICOS (English Language Intensive Courses)
ILSC Adelaide English Language School
Adelaide12.2022
VET - Business Administration
SENAC - National Commercial Learning Service
Brazil06.2015
Skills
- Adaptable and Flexible
- Reliable and Responsible
- Team Player
- Memory retention
- Flexibility
- Sense of urgency
- Talkative
- Ability to Lift 30 Pounds
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Salon Assistant
Salon Grace
05.2023 - 01.2024
Trainee Auditor
Baker Tilly (Competitor Of The Big Four: Deloitt)
08.2019 - 05.2020
Sales Manager
C&P Consultoria - Brazil
06.2015 - 06.2017
Human Resources Assistant
Makro Atacadista - Brazil
06.2014 - 06.2015
Front of House Server
Donut Diner At Fringe Festival
Bachelor of Administration - Business Administration And Management
UniFECAF (Federal Educacional Ltda.)
I3 - ELICOS (English Language Intensive Courses)
ILSC Adelaide English Language School
VET - Business Administration
SENAC - National Commercial Learning Service
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