GISELA LABRAGA
BIRCHGROVE
Summary
Offering exceptional interpersonal abilities and commitment to creating welcoming environments, ready to thrive in customer-focused roles. Brings quick learning ability and aptitude for understanding customer needs, along with strong communication and multitasking skills. Ready to use and develop customer service and problem-solving abilities in any role. Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to manage multiple tasks and create positive guest experiences seamlessly. Seeking to transition into new field where these skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Staff
The Cricketers Arms Hotel
10.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of lobby and reception areas.
- Collaborated with team members to enhance guest experiences through efficient communication.
- Established welcoming atmosphere by greeting each guest warmly.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Food and Beverage Attendant
Hoyts Lux
03.2025 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Ensured compliance with health and safety regulations within the restaurant.
- Stocked displays with new and transferred merchandise.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Tutor
Tutor Doctors
01.2025 - 12.2025
- Provided comprehensive feedback on student progress, including areas for improvement and success.
- Communicated regularly with parents and guardians regarding student progress.
- Helped students review and understand previous lessons to connect with new lessons.
- Offered support and strategies for students with learning disabilities to achieve academic success.
- Created and implemented intervention strategies or individualised education plans (IEPs).
Education
Bachelor of Science - Psychology (Honours), Neuroscience
University of Sydney
11-2028
International Baccalaureate -
MLC School
Sydney, NSW09.2024
Skills
- Data analysis
- Research methodology
- Statistical software
- Customer service
- Team collaboration
- Conflict resolution
- Order taking
- Memory retention
- Professional appearance
- Language skills
- Multilingual
- Point of sale systems
Accomplishments
Discharged as a Cadet Under Officer in the Newington Cadet Army Cadet Unit.
Certification
- RSA Certification
- RCG Certification
- Driver's license
LANGUAGES
Spanish: Professional
Italian: Professional
Timeline
Front of House Staff
The Cricketers Arms Hotel
10.2025 - Current
Food and Beverage Attendant
Hoyts Lux
03.2025 - Current
Tutor
Tutor Doctors
01.2025 - 12.2025
Bachelor of Science - Psychology (Honours), Neuroscience
University of Sydney
International Baccalaureate -
MLC School