Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gisela Malimara

Parap,NT

Summary

Driven interpreter and customer service professional with a track record of enhancing team productivity and client satisfaction at the Department of Chief Minister and Cabinet. Expert in cross-cultural communication and fluent in Burarra, demonstrating exceptional problem-solving skills and ethical codes adherence to deliver accurate and culturally sensitive interpretations. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations between patients and professionals.

Overview

15
15
years of professional experience

Work History

Communicating For Safety Interpreter

Department Of Health
10.2023 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

Aboriginal Interpreting Service

Department Of Chief Minister And Cabinet
02.2023 - 10.2023
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.

Retail Cashier

Kmart
04.2011 - 09.2013
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.

Retail Cashier

Coles Supermarket
05.2010 - 03.2011
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.

House Keeping

Mantra On The Esplanade Darwin
04.2009 - 01.2010
  • Provided ongoing guidance and support to patients during daily activities such as personal hygiene routines, meal preparation, housekeeping tasks, and recreational outings.
  • Reviewed housekeeping supply charts and inventories.
  • Collaborated with housekeeping staff to promptly address guest room concerns and special requests.
  • Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.

Education

High School Diploma -

Nightcliff Middle School
Rapid Creek, NT
12.2008

Skills

  • Fluent Burarra
  • Cross-cultural communication
  • Subject matter expertise
  • Accurate Translation
  • Ethical Codes Adherence
  • Client Support
  • Professional ethics
  • Client Confidentiality

Timeline

Communicating For Safety Interpreter

Department Of Health
10.2023 - Current

Aboriginal Interpreting Service

Department Of Chief Minister And Cabinet
02.2023 - 10.2023

Retail Cashier

Kmart
04.2011 - 09.2013

Retail Cashier

Coles Supermarket
05.2010 - 03.2011

House Keeping

Mantra On The Esplanade Darwin
04.2009 - 01.2010

High School Diploma -

Nightcliff Middle School
Gisela Malimara