GITA MADHURI YENNAM
Melbourne,VIC
Summary
Results-driven professional with four years of experience in payroll management, adept at handling complex payroll processes, ensuring compliance, and implementing process improvements. Proven ability to analyze data, identify trends, and optimize workflows to enhance operational efficiency. Seeking a Business Analyst role to leverage analytical skills, attention to detail, and experience in managing large datasets for data-driven insights that contribute to business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll Specialist-TES VMS
Randstad Services
10.2023 - 01.2024
- Assisted in gathering and analyzing business requirements for ongoing projects
- Developed data reports and dashboards to support decision-making
- Collaborated with cross-functional teams to identify areas for process improvements
- Documented business processes and provided recommendations for enhancements.
Sr. Associate CTK
Amazon Development Center
07.2020 - 10.2023
- Working on employee paychecks, accrual balances, approving leaves, potential pay defect escalations, working on escalated tickets, and communicating with different teams in the HR domain to avoid pay defects for the US, CAN, MEX, UK, and Singapore regions.
- Tools: Working with multiple payroll and timekeeping systems (PeopleSoft, My time, ADP, CAN Day force, DALI and Amazon A to Z).
Stretch SME: Worked as an SME during the peak, handled the hourly production reports, SLAs, attendance of AAs in the night shift, and worked on escalated issues by site HRs. - CTK Innovators POC: Working as POC for the CTK innovators, here I have to work with the teammates who have submitted their ideas and track the AHT and FTE Saving for each idea.
- With my Dive Deep process knowledge, I submitted six lean ideas for the CTK innovators team to develop different macros and scripts for process simplification.
- Quality Team Support: With my excellent performance, I was selected for the Quality team support, where our quality needed a few more AAs to work on Audits. Here, I have worked on tracking different kinds of errors that teammates make on a daily basis. I have categorized the different kinds of errors and passed the information report to Process Leads for taking team huddles regarding the same.
- Performed internal audit of tickets and shared the data with process leads and QAs on a weekly/bi-weekly basis, which teammates have worked on, and updating the data in QUIP.
Technical Support Analyst
Lead Winner Corp Pvt Ltd
12.2019 - 07.2020
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Improved processes and procedures to achieve key performance metrics.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
Trainee Software Engineer
Enhops Solutions Pvt Ltd
05.2016 - 12.2016
- Generated efficient, modular and maintainable code on both front-end and back-end.
- Presented new and beneficial design concepts to customers, managers and peers.
- Built visually rich front-end components.
- Designed software configuration to meet multiple website system hosting requirements.
Education
Masters of Technology - Digital Systems And Computer Electronics
Jawarlal Institute of Science And Technaology
Hyderabad, India03-2020
Skills
- Excel
- Business Analysis Techniques
- Project Management
- Requirement Gathering & Documentation
- Process Improvement
- Communication & Presentation
- Waterfall
- Agile
- Scrum
- User Acceptance Testing
- JIRA
- Confluence
- SQL
- Tableau
- Power BI
- Microsoft PowerPoint
- Word
- Narrative use cases
Certification
- Certified Business Analysis Professional (CBAP) - [ In Progress]
References
1. Sushanth Kuppala - Supervisor/ operator : Plastics 2000 Pvt Ltd
Email: sushanthdata@gmail.com mobile: +61 415896599
2. Aaryani Sadanala - Application Support Analyst : Carlisle Homes
Email: aaryanisadanala@gmail.com mobile: +61 468362238
Casestudies
1. Customer Retention Analysis
Project Overview: Analyzed customer retention patterns for an e-commerce client facing declining repeat purchases.
- Tools Used: Excel, Tableau
- Approach:Analyzed customer data to uncover trends and behavior patterns.
Created visual dashboards in Tableau to illustrate retention trends.
Developed actionable recommendations for marketing strategies. - Outcome: Recommended targeted campaigns that improved customer retention by 15% over six months.
2. Sales Forecasting Model
Project Overview: Developed a predictive model for sales forecasting to help a retail client optimize inventory management.
- Tools Used: Python, SQL
- Approach:Extracted and cleaned historical sales data using SQL.
Built a forecasting model using Python to predict future sales trends.
Analyzed model accuracy and adjusted parameters for better forecasts. - Outcome: Enhanced inventory turnover by 20% and reduced stockouts.
3. Process Optimization for Internal Reporting
Project Overview: Optimized the internal reporting process for a financial services firm to increase efficiency and accuracy.
- Tools Used: Power BI, Excel
- Approach: Mapped current reporting processes and identified inefficiencies.
Designed and implemented automated dashboards in Power BI.
Streamlined data collection and reporting procedures. - Outcome: Reduced reporting time by 40% and increased data accuracy.
Timeline
Payroll Specialist-TES VMS
Randstad Services
10.2023 - 01.2024
Sr. Associate CTK
Amazon Development Center
07.2020 - 10.2023
Technical Support Analyst
Lead Winner Corp Pvt Ltd
12.2019 - 07.2020
Trainee Software Engineer
Enhops Solutions Pvt Ltd
05.2016 - 12.2016
Masters of Technology - Digital Systems And Computer Electronics
Jawarlal Institute of Science And Technaology
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