Giulia Cremona
Petersham,NSW
Summary
Enthusiastic E-Commerce Coordinator eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Demonstrated success in directing and strengthening all aspects of online retail sales and service. Proficient in accounting, inventory coordination, data analysis and successful promotions to enhance sales. Motivated to learn, grow and excel in the e-commerce and buying sector.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
E-Commerce Coordinator
Assembly Label
Rosebery, NSW
10.2021 - Current
- Accountable for driving online revenue through the implementation of a cohesive ecommerce strategy
- Accountable for ongoing analysis and key site metrics and behavioural analytics
- Accountable for developing and maintaining a clear merchandising schedule for all online product releases
- Accountable for implementing clear and effective procedures across customer service, returns and fulfillment
- Responsible for driving cross-departmental stakeholder engagement
- Responsible for the effective management of customer feedback, ensuring key stakeholders are informed and engaged to provide long-term business solutions
- Responsible for liaising with teams to ensure the online product assortment is updated following any inventory movements within the business
- Responsible for the coordination of photo shoots when required
- Responsible for maintaining an up to date knowledge of industry trends and current technologies
Customer Service Coordinator
Assembly Label
Rosebery, NSW
06.2020 - 10.2021
- Accountable for responding to all online customer enquiries via Zendesk, social channels and Okendo
- Responsible for driving cross-departmental stakeholder engagement
- Accountable for implementing clear and effective procedures across customer service, returns and fulfilment
- Responsible for maintaining an up to date knowledge of industry trends and current technologies
Customer Service & Dispatch Assistant
SARAH & SEBASTIAN
Alexandria, NSW
01.2020 - 06.2020
- Provided efficient and personable customer service responding to over 100 customers per day across live chat and email
- Handled 20-50 customer service phone calls per day, using each opportunity to drive online sales from enquiries received
- Drove conversion via online customer service, contributing to online sales.
Warehouse Assistant
Tuchuzy
Mascot, NSW
10.2018 - 01.2020
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
Certificate IV: Fitness -
TAFE
Randwick, NSW 07.2021 - 02.2022
Certificate III: Fitness -
TAFE
Randwick, NSW 02.2021 - 07.2021
Diploma: Fashion Business -
The Fashion Institute
02.2018 - 02.2019
Certificate: Luxury Fashion -
Instituto Marangoni, Firenze
08.2018 - 08.2018
Certificate IV: Fashion Business -
FBI Fashion College
02.2017 - 08.2018
Higher School Certificate -
St Scholastica's College
01.2011 - 11.2016
Skills
CIN7ShopifyMicrosoft OfficeZendeskShippit/Starshippit
Indigo8
Timeline
E-Commerce Coordinator
Assembly Label
10.2021 - Current
Certificate IV: Fitness -
TAFE
07.2021 - 02.2022
Certificate III: Fitness -
TAFE
02.2021 - 07.2021
Customer Service Coordinator
Assembly Label
06.2020 - 10.2021
Customer Service & Dispatch Assistant
SARAH & SEBASTIAN
01.2020 - 06.2020
Warehouse Assistant
Tuchuzy
10.2018 - 01.2020
Certificate: Luxury Fashion -
Instituto Marangoni, Firenze
08.2018 - 08.2018
Diploma: Fashion Business -
The Fashion Institute
02.2018 - 02.2019
Certificate IV: Fashion Business -
FBI Fashion College
02.2017 - 08.2018
Higher School Certificate -
St Scholastica's College
01.2011 - 11.2016