Gladys Davidson
Fitzroy,VIC
Summary
Proven to enhance customer satisfaction and streamline operations at My Goodness, I bring strong multitasking abilities and exceptional customer service skills. Skilled in POS operation and fluent in English , I excel in fast-paced environments, ensuring high-quality service and efficient order processing. My leadership in training staff has significantly improved service standards.
Overview
4
4
years of professional experience
Work History
Front of House
My Goodness
Melbourne, VIC
05.2021 - Current
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Expedited order processing during peak hours by effectively communicating with the front of house team.
Food Service Worker
McDonald's
Melbourne, VIC
07.2020 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Fitzroy High School
Melbourne, VICSkills
- Reliability and punctuality
- Strong multitasking
- Accurate Cash Handling
- Quick Decision Making
- Energy and stamina
- Excellent customer service
- Order Taking
- POS Terminal Operation
- Salesmanship
- Customer Service
- Money Handling
- Fast and efficient service worker
- FLUENT IN LANGUAGE
- Cleaning and sanitation
- Organization and Planning
- Valid State driver's license
- Skilled upseller
Languages
English
Native or Bilingual
Timeline
Front of House
My Goodness
05.2021 - Current
Food Service Worker
McDonald's
07.2020 - 12.2021
Fitzroy High School