Gladys Foday
Summary
Fashion graduate with 5 years of experience in retail and customer service, excelling in communication, sales, and administrative support. Demonstrates strong analytical skills through generating sales reports and process improvements, enhancing operational efficiency. Committed to leveraging industry knowledge and diverse software proficiency to drive customer satisfaction and team productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales admin
Look up
03.2024 - 10.2024
- Manage order processing and sales support, enhancing team efficiency and customer
satisfaction.
- Facilitate communication between customers and sales, improving client relations and response
times.
- Coordinate sales schedules, optimizing team productivity and meeting strategic goals.
Generate sales reports and analyze data, driving process improvements and operational success.
Utilize diverse software tools, ensuring effective documentation and administrative
management.
- Streamline order processing and documentation management, enhancing operational efficiency
and ensuring seamless customer communication.
- Generate comprehensive sales reports and analyses, leveraging diverse software tools to drive
data-informed decision-making and optimize team performance. - Analyze sales data and generate actionable reports, driving strategic decision-making and
process improvements for enhanced operational efficiency. - Negotiated with vendors for software tools and services, achieving cost savings without compromising on quality.
Retail Assistant
Valley Girl
05.2022 - 03.2023
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Greeted customers, helped locate merchandise and suggested suitable options
- Used POS system to process sales, returns, online orders and gift card activations
- Approached browsing customers to initiate conversations to determine buying preferences
Retail Assistant
Eat BCM Homebush
01.2020 - 01.2022
- Stocked merchandise, clearly labelling items, and arranging according to size or color
- Streamlined cash handling processes, enhancing accuracy and customer satisfaction in a fast-paced retail environment
Assistant
Sapé Fashion
01.2019 - 01.2022
- Manage order processing and sales support, enhancing team efficiency and customer satisfaction
- Facilitate communication between customers and sales, improving client relations and response times
- Coordinate sales schedules, optimizing team productivity and meeting strategic goals
- Generate sales reports and analyze data, driving process improvements and operational success
- Utilize diverse software tools, ensuring effective documentation and administrative management
- Streamline order processing and documentation management, enhancing operational efficiency and ensuring seamless customer communication
- Generate comprehensive sales reports and analyses, leveraging diverse software tools to drive data-informed decision-making and optimize team performance
- Analyze sales data and generate actionable reports, driving strategic decision-making and process improvements for enhanced operational efficiency
Education
advanced certificate of fashion - communications creative direction, retail and business management
National Fashion College
Higher School Certificate - Fashion Studies
Macarthur Girls High-school
01.2021
Skills
- Collaborative Leadership
- Interpersonal Communication Skills
- Cross-Functional Collaboration
- Strategic Problem Resolution
- Analytical Thinking
- Client Support
- Sales Expertise
- Trend Forecasting Expertise
- Customer Service Operations
- POS System Management
- Product Merchandising Expertise
- Transaction Processing
- Office Administration
- Document Control Management
- Visual Design Expertise
- Innovative Design Strategy
- Customer Service Experience
Languages
English
Additional Information
Managed various aspects of brand projects, including design, photography, styling, and overall aesthetic. Expressed creativity through clothes, accessories, and various mediums., Australian Fashion Week 2022, Styled runway models, ensemble gift staging, worked on five runways., Stax Event 2022, Styled runway models, ensemble gift staging, directed timing of clothing to runway., Vogue Night-Out 2023, Styled runway models, organized clothing, steamed and ironed clothing, worked back of house on four show clothing., Drawing renderings, Going to the beach
Certification
- Advanced Certificate Of Fashion, National Fashion College, 2023, August
Timeline
Sales admin
Look up
03.2024 - 10.2024
Retail Assistant
Valley Girl
05.2022 - 03.2023
Retail Assistant
Eat BCM Homebush
01.2020 - 01.2022
Assistant
Sapé Fashion
01.2019 - 01.2022
Higher School Certificate - Fashion Studies
Macarthur Girls High-school
advanced certificate of fashion - communications creative direction, retail and business management
National Fashion College
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