Gladys Isaro
Hassall Grove,NSW
Summary
Proven track record in enhancing customer satisfaction and sales figures, notably at Fav Palettes. Adept in cash handling and goal-oriented strategies, I excel in fast-paced environments, significantly improving efficiency and service levels. Skilled in sales expertise and demonstrating empathy, my approach consistently exceeds performance targets, fostering strong customer relationships.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Fav Palettes
02.2024 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Call Center Agent
CCI Rwanda
09.2023 - 01.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Bachelor of Arts - Marketing
Kaplan Business School
55 Elisabeth Street Sydney NSW 200008.2027
High School Diploma -
Nu-Vision High School
Kigali, Rwanda06.2023
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
Languages
French
Native or Bilingual
Timeline
Sales Assistant
Fav Palettes
02.2024 - 05.2024
Call Center Agent
CCI Rwanda
09.2023 - 01.2024
Bachelor of Arts - Marketing
Kaplan Business School
High School Diploma -
Nu-Vision High School
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