Glenn McKean
Armidale,NSW
Summary
Extensive experience in diverse hospitality environments, enhancing interpersonal and communication skills to a high level. Proven track record in maintaining quality, cleanliness and service standards while leading teams with respect and professionalism. Expertise in stock control, shift management, cash handling, and conflict resolution, contributing to business reputation and success.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Huhner and Hunde
Armidale, NSW
01.2018 - Current
- Monitored dog behavior to identify training needs and tailored techniques for effective learning.
- Utilized positive reinforcement techniques to encourage desired behaviors in dogs.
- Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, scent work, agility courses, and tricks.
- Oversaw daily operations of pet care services and facilities, ensuring high-quality care and client satisfaction.
Lead Barista
S.Vertelli Pty Ltd
Armidale, 2350
12.2024 - 02.2026
- Trained new baristas on beverage techniques and customer service, enhancing team performance.
- Provided exceptional customer service to enhance guest experiences.
- Cultivated strong customer relationships through engaging interactions and in-depth product knowledge.
- Oversaw daily coffee preparation and service operations, ensuring quality and consistency.
Education
Bachelor of Science - Biochemistry And Physiology
University of New England
Armidale, NSW08-2024
Shift Supervisor Course - Retail
McDonalds Australia
South Grafton, NSW08-2008
German Language - German Language And Culture
Goethe Institut
Sydney, NSW03-2026
Skills
- Excellent customer service skills
- Excellent administrative skills and accurate data entry skills applied in an administrative setting
- Competent computer skills, using email, online calendars, cashiering, Microsoft office
- Working knowledge of the Occupational Health Safety Act and a sound understanding of EEO policy
- Strong analytical, communication and interpersonal skills essential for undertaking independent and team orientated tasks
- Highly organised with attention to detail, excellent verbal and written communication skills and relationship skills
- Highly motivated and ability to multi-task and coordinate a range of activities, proven through completing studies and employment
- Confidentiality and ability to recognise and differentiate personal and business situations
Hobbys and Interests
- Sport, particularly squash, tennis, cycling and fitness assessment.
- Animal welfare
- Astronomy
References
- Richard Sheridan, Academic Mentor, 0413723911.
- Matt Westhorpe, Owner/Operator Vertelli Pty Ltd, 0424507341.
Timeline
Lead Barista
S.Vertelli Pty Ltd
12.2024 - 02.2026
Owner/Operator
Huhner and Hunde
01.2018 - Current
Bachelor of Science - Biochemistry And Physiology
University of New England
Shift Supervisor Course - Retail
McDonalds Australia
German Language - German Language And Culture
Goethe Institut