Gloria Hand
Nambucca Heads,NSW
Summary
Hardworking Front of house manager well-versed in preparing food and service areas, taking customer orders. Comfortable working in fast-paced, thriving food establishments. Also highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Bookshop Cafe
12.2020 - Current
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Stocked displays with new and transferred merchandise.
- Supported serving staff in delivering accurate and well-presented food orders.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Greeted frequent visitors by name and explained new promotions.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Graduate Certificate -
Nambucca Heads High School
Nambucca Heads, NSW11-2020
Skills
- Ingredient Preparation
- Portion Control
- Staff Leadership
- Order Management
- Inventory
- Food presentation
- Phone orders
- Sanitation Standards
- Staff Supervision
- Guest Services
- Conflict Resolution
Timeline
Front of House Manager
Bookshop Cafe
12.2020 - Current
Graduate Certificate -
Nambucca Heads High School
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