Hi, I’m
Gloria Pozzer
Barista
Sydney,NSW
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
12
years of professional experience
1
Certification
Work History
Vanilla Beach
Bartender
05.2024 - 10.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Mondo Convenienza
Retail Seller
07.2020 - 04.2024
Job overview
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to reach collective sales goals and improve overall store performance.
- Balanced multiple tasks simultaneously during busy periods while maintaining a high level of professionalism.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively relay information to customers.
- Exceeded sales targets through effective upselling and cross-selling techniques.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Pasticceria Fossati
Barista
04.2018 - 07.2020
Job overview
- Cafeteria service
- Cash Register Usage
- Order management
- Dining room service
- Pastry service
B72 Breakfast and Lounge
Barista/Barman
08.2017 - 04.2018
Job overview
- Cafeteria service
- Cash Management
- Order Management with Suppliers
- Evening Service
Happy Ola
Barista
10.2016 - 06.2017
Job overview
- Cafeteria service
- Cashier Manager
- Order Manager
La Casa Della Piadina
Barista/Barman
05.2016 - 09.2016
Job overview
- Cafeteria and evening service
- Cashier Manager
- Order Management Manager
- Counter and Room Manager
Gallo Bianco
Barista
10.2015 - 04.2016
Job overview
- Cafeteria and Happy Hour service
- Cashier
- Waitress
La Casa Della Piadina
Barista
05.2015 - 10.2015
Job overview
- Cafeteria service
- Cashier
- Order Management
Good Morning
Barista/Panettiera
12.2014 - 04.2015
Job overview
- Service in bakery, patisserie and cafeteria
- Waitress
- Cashier
Caffe Muzza
Cameriera/Barista
03.2014 - 09.2014
Job overview
- Waitress
- Cashier
- Service in cafeteria, bakery and pastry shop
Air Bar
Apprendista
09.2012 - 03.2014
Job overview
- Morning and lunch service
- Cashier
- Waitress
Education
IIS-IPSIA "G. Meroni"Lissone
Professional Qualification Diploma from Business Management Technician
07.2013
Skills
- Excellent communication and relational experiences acquired during my experiences as a Barista
- Excellent teamwork skills and ambition to achieve goals
- Strong Individual Work Organization
- Strong multitasking
- Creative problem solving
- Train-the-trainer
Certification
- Certificate of Fulfilment in Barman Training, 1st Place in the Competition Held at Flair Academy S.r.l. American Bartending Service, 09/15/17
- Certificate of fulfilment in the Cafeteria Course, Flair Academy S.r.l American Bartending Service, 02/10/18
Dataprocessingconsent
I authorize the processing of my personal data pursuant to Legislative Decree 30 June 2003, n. 196 'Code regarding the protection of personal data.'
Personal Information
- Date of Birth: 05/24/94
- Gender: Female
- Nationality: Italian
Activities
Voluntary, Redstone Centre, SandBach Road North, Alsager, England, ST7 2AU, United Kingdom, 03/01/17, 08/31/17, Vegetable garden and animal care, Support to build their House extension
Languages
English
Intermediate (B1)
Spanish
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Bartender
Vanilla Beach
05.2024 - 10.2024
Retail Seller
Mondo Convenienza
07.2020 - 04.2024
Barista
Pasticceria Fossati
04.2018 - 07.2020
Barista/Barman
B72 Breakfast and Lounge
08.2017 - 04.2018
Barista
Happy Ola
10.2016 - 06.2017
Barista/Barman
La Casa Della Piadina
05.2016 - 09.2016
Barista
Gallo Bianco
10.2015 - 04.2016
Barista
La Casa Della Piadina
05.2015 - 10.2015
Barista/Panettiera
Good Morning
12.2014 - 04.2015
Cameriera/Barista
Caffe Muzza
03.2014 - 09.2014
Apprendista
Air Bar
09.2012 - 03.2014
IIS-IPSIA "G. Meroni"
Professional Qualification Diploma from Business Management Technician
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