Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Reapi

Redbank,QLD

Summary

Knowledgeable and dedicated customer service professional with experience in the Aviation industry and Data entry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Strong leader and problem-solver dedicated to organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of workers and departments for fast-paced settings.

Overview

3
3
years of professional experience

Work History

Terminal Support Officer

Carbridge
06.2023 - Current
  • Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
  • Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
  • Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
  • Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.

Customer Service Specialist

ProbeCX
08.2021 - 05.2023
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanour.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Education

Bachelor of Arts - Criminology

Griffith University
Brisbane, QLD
11.2027

Skills

  • Client Service
  • Operational Support
  • Alliance Building
  • Customer Service
  • Staff Training
  • Problem-Solving
  • Performance Management
  • Teamwork and Collaboration
  • Performance Evaluations
  • Conflict Management
  • Decisive Decision-Making

Timeline

Terminal Support Officer

Carbridge
06.2023 - Current

Customer Service Specialist

ProbeCX
08.2021 - 05.2023

Bachelor of Arts - Criminology

Griffith University
Gloria Reapi