G M ZIAUR RAHMAN
Sydney,NSW
Summary
Friendly Sales and Customer Service Professional experienced in retail, hospitality, and fast-paced customer-facing roles. Built rapport with diverse customers, improved satisfaction levels, and consistently exceeded sales targets through effective communication and upselling strategies. Cultivated long-lasting customer relationships and enhanced dealership reputation by delivering high-quality service and negotiating favorable deals.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sales Consultant
Zeekr
Hornsby, NSW
06.2026 - Current
- Advised customers on Zeekr electric vehicle models, features, and purchase options.
- Conducted showroom walkarounds and explained Zeekr technology to prospective buyers.
- Scheduled and supported Zeekr test drives for qualified customers.
- Followed up sales leads through CRM and coordinated customer communication.
CATI Interviewer
Q & A Market Research
Milton, QLD
03.2026 - Current
- Conducted CATI interviews for market research surveys.
- Followed survey scripts and screened respondent eligibility.
- Entered responses into computer-assisted telephone interviewing systems.
- Managed call dispositions and updated interview records.
- Confirmed survey questions and clarified respondent answers.
- Applied quality standards during telephone interviewing sessions.
Salesperson
Total Business Group
Brisbane, QLD
01.2026 - Current
- Built customer relationships and cultivated long-term partnerships, enhancing client retention.
- Generated leads and followed up on customer inquiries, contributing to increased sales opportunities.
- Developed customer service and communication skills through cold calling, improving engagement with potential customers.
- Built multiple customer relationships and cultivated long-term partnerships.
- Developed excellent customer service and communication skills while cold calling potential customers.
Team Leader
Subway
Kingsgrove, NSW
03.2024 - 11.2024
- Opened store each morning, baked bread and cookies to ensure fresh offerings for customers.
- Worked 7 days a week for 4 months in a row.
- Mentored and coached team members, enhancing their skills and ensuring successful performance.
Traffic Controller
TCS
09.2023 - 01.2024
- Handled emergency situations promptly and calmly, ensuring safety of individuals and traffic flow.
- Coordinated vehicle movements across TCS site entrances and loading zones.
- Directed drivers through designated traffic routes and parking areas.
- Monitored site access for compliance with TCS safety procedures.
Sandwich Artist
Subway
Ballina
04.2023 - 01.2024
Education
Higher Secondary Certificate OR Year 12 - Business Management or Accounting
Dania University & College
Dhaka, BangladeshSkills
- Sales closing
- Lead qualification
- Lead nurturing
- Sales pipeline management
- CRM management
- Customer needs assessment
- Product demonstration
- Prospect follow-up
- Cold outreach
- Client relationship management
- Relationship building
- Negotiation skills
- Sales forecasting
- Problem solving
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Certification
- Traffic Control Licence
- Basic Food Safety Certificate
- White Card
Timeline
Sales Consultant
Zeekr
06.2026 - Current
CATI Interviewer
Q & A Market Research
03.2026 - Current
Salesperson
Total Business Group
01.2026 - Current
Team Leader
Subway
03.2024 - 11.2024
Traffic Controller
TCS
09.2023 - 01.2024
Sandwich Artist
Subway
04.2023 - 01.2024
Higher Secondary Certificate OR Year 12 - Business Management or Accounting
Dania University & College