Tracy
Epping,NSW
Summary
Dedicated Waitress Supervisor with expertise in training staff and ensuring compliance with health regulations. Committed to operational excellence and fostering effective communication among team members for enhanced service delivery.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Kitchen Hand
Papparich Chatswood & Macquarie Uni
03.2015 - 11.2015
- Participated in team meetings to discuss daily specials and operational needs.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Prepared garnishes to complement dishes on menu.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
Cashier
Jim's Malaysia
Chatswood, NSW
11.2015 - 07.2019
- Managed cash register operations, ensuring accurate cash handling throughout shifts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Senior Wait Staff Member
Chef's Gallery
Macquarie Shopping Centre
08.2019 - 08.2024
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Balanced cash register at end of shift ensuring accuracy in money transactions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Grocery Stocker
Miracle Asian Grocery
Macquarie Shopping Centre
02.2020 - 08.2022
- Monitored temperature of coolers, freezers, and refrigerators as needed to ensure food safety regulations are met.
- Operated cash registers accurately when assisting customers at checkout lanes.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Ward Attendant
Longueville Private Hospital (Under Subcontractor))
Lane Cove
06.2022 - 02.2024
- Maintained cleanliness and sanitation of patient rooms and common areas.
- Followed safety protocols for handling hazardous materials and waste disposal.
- Adhered to infection control policies when performing tasks such as cleaning equipment or handling specimens.
- Assisted nurses with procedures such as wound cleaning, bandage changes and IV insertion and removal.
Grocery Store Cashier
Asian City
Chatswood
11.2024 - 03.2025
- Processed customer transactions efficiently at the checkout counter.
- Handled cash, credit, and debit transactions accurately and securely.
- Resolved customer complaints promptly with effective communication skills.
- Balanced cash drawer at the end of shift according to store policy.
Waitress Supervisor
Nanyang Kopi
Sydney
05.2025 - 11.2025
- Trained and mentored new waitstaff on service protocols and menu knowledge.
- Conducted performance evaluations for team members to support development plans.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Skills
- Food safety
- Kitchen equipment maintenance
- Inventory management
- Health regulations compliance
- Cash register operation
- Effective communication
- Cash handling
Certification
RSA Responsible Service of Alcohol
Languages
English
Professional
mandarin
Full Professional
hokkian
Professional
Chinese (Cantonese)
Professional
Malay
Full Professional
Timeline
Waitress Supervisor
Nanyang Kopi
05.2025 - 11.2025
Grocery Store Cashier
Asian City
11.2024 - 03.2025
Ward Attendant
Longueville Private Hospital (Under Subcontractor))
06.2022 - 02.2024
Grocery Stocker
Miracle Asian Grocery
02.2020 - 08.2022
Senior Wait Staff Member
Chef's Gallery
08.2019 - 08.2024
Cashier
Jim's Malaysia
11.2015 - 07.2019
Kitchen Hand
Papparich Chatswood & Macquarie Uni
03.2015 - 11.2015