Gold Kissel Liwanag
Brighton-Le-Sands
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Support Worker Co
08.2024 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Collaborated with various stakeholders to promote social services.
Residential Youth Worker
Aspire Homes
01.2024 - Current
- Understanding of NSW child protection legislation
- Experience dealing with complex care and challenging behaviours
- Supporting young persons to implement long-term and short-term goals in accordance with to care plan
- Working towards effective behaviour management
- Supporting a young person with living skills such as meal preparation, clean environment, and interpersonal skills
- Supporting a young person to access skills relevant to achieve skills such as education and training opportunities
- Supporting young people to access community and recreational programs
- Administer medication in accordance with an individual care plan
- Supporting clients to access various services tailed to needs
Therapeutic Youth Worker
Paramount Youth Services
01.2023 - 05.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Promoted positive peer interactions by facilitating group activities and modelling respectful communication techniques.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Disability Support Worker
TLC Nursing Agency
10.2020 - 03.2023
- Supported clients’ social, physical, and emotional needs, as well as overall integration into the local community
- Providing support to customers to improve their independence by assisting with living skills, transport, and social activities as well as other support as required
- Supporting customers to explore their practical and complex needs
- Keeping customer records up to date daily using online systems
- Developing and maintaining professional relationships and networks with customers, families, caregivers, and key stakeholders
- Seek out innovative ways to enhance the customer journey
- Implementing customers daily management plan and working towards goals with customers
- Document shift notes, case notes, and all necessary incident reports with accurate information
- Supporting customers with medication administration in accordance with plans
- Assist with activities relating to personal well-being, household management, and lifestyle including general household maintenance, transport services, and supervised contacts
- Demonstrate experience in developing recovery-focused plans and providing support whilst maintaining follow ups
Assistant in Nursing
St Ezekiel Moreno Nursing Home
09.2020 - 10.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Sales Associate
Gold Buyers Central
04.2017 - 12.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Advance Diploma - Leadership And Management
Nortwest Pty Ltd
Sydney, NSW01-2022
Diploma - Community Services
Astute Training Pty Ltd
Penrith, NSW01-2020
Certificate IV - Community Service
Astute Training Pty Ltd
Penrith, NSW01-2018
Certificate IV - Diasability
Australian Academy of Management And Sciences
Quakers Hill, NSW01-2018
Bachelor of Science - Nursing
Angeles University Foundation
Philippines01-2010
Skills
- Exceptional organization and coordination skills
- Exceptional communication and interpersonal skills
- Excellent analytical skills
- Decisive and able to execute plans effectively and rapidly
- Ability to work under pressure while meeting deadlines
- Ability to work independently as well as a part of a team and adapt to changing requirements
Other relevant documents
- NDIS worker screening check
- NDIS module certificate
- First aid and CPR certificate
- Full Driver's License
- Working with Children Check (WWC)
- National Police check
Certification
- First Aid & CPR Certificate
- Computer skills
- Administration Task
- High Customer Service Skills
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Residential Youth Worker
Support Worker Co
08.2024 - Current
Residential Youth Worker
Aspire Homes
01.2024 - Current
Therapeutic Youth Worker
Paramount Youth Services
01.2023 - 05.2024
Disability Support Worker
TLC Nursing Agency
10.2020 - 03.2023
Assistant in Nursing
St Ezekiel Moreno Nursing Home
09.2020 - 10.2021
Sales Associate
Gold Buyers Central
04.2017 - 12.2020
- First Aid & CPR Certificate
- Computer skills
- Administration Task
- High Customer Service Skills
Advance Diploma - Leadership And Management
Nortwest Pty Ltd
Diploma - Community Services
Astute Training Pty Ltd
Certificate IV - Community Service
Astute Training Pty Ltd
Certificate IV - Diasability
Australian Academy of Management And Sciences
Bachelor of Science - Nursing
Angeles University Foundation
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