Gordon Little
Bundaberg,QLD
Summary
Proven track record in enhancing customer experiences and boosting cleanliness ratings, as demonstrated at Boulia Hotel Operations. Skilled in alcohol awareness and customer service, effectively managed transactions and adhered to safety standards, contributing to a seamless service environment. Achieved significant improvements in service delivery by leveraging bar equipment operation and conflict management skills. Enthusiastic Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring [Number] years of related experience to a new growth-oriented position. Personable Dining Room Attendant with 2 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Bar Attendant
Boulia Hotel Operations
04.2021 - 03.2023
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Restocked ice, condiments, and snacks.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
Housekeeping Cleaner
Winton Outback Motel
01.2022 - 02.2023
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Service Station Attendant
Boulia Shire Council
04.2021 - 01.2023
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Maintained clean and orderly work station.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
Education
Marist Brothers College
Rosalie, Brisbane Queensland 01.1978 - 05.1979
Skills
- Customer Service
- Alcohol awareness
- Bar equipment operation
- Glassware knowledge
- Cleanliness and hygiene
- Menu Memorization
- Drink Presentation
- Conflict Management
Certification
Certificate 2 in Hospitality
Timeline
Housekeeping Cleaner
Winton Outback Motel
01.2022 - 02.2023
Bar Attendant
Boulia Hotel Operations
04.2021 - 03.2023
Service Station Attendant
Boulia Shire Council
04.2021 - 01.2023
Marist Brothers College
01.1978 - 05.1979
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