Grace Beeson-Canty
Ballarat,VIC
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telemarketer
Glenn Twiddle
Work From Home
02.2024 - Current
- Recorded accurate notes about each conversation into company database for future reference.
- Created reports detailing telemarketing activities and results.
- Identified potential customers through cold calling and database research.
- Greeted customers in a friendly, professional manner on the phone.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
Barista
Beechworth Bakery
Ballarat, Vic
10.2019 - 06.2020
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean and well-stocked work area throughout shifts.
- Resolved customer complaints in a polite and professional manner.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Waitress/Bartender
The Groove Train
Ballarat, Vic
06.2018 - 10.2019
- Answered phone calls for reservations or takeout orders in a professional manner.
- Developed positive relationships with regular customers through friendly conversation.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Performed basic math calculations when computing bills for customers' meals.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Skills
- Email and Telephone Etiquette
- Upselling and Cross Selling
- Performance-driven
- Customer Database Maintenance
- MS Office
- Attention to Detail
- Data Entry
- Customer Service
Certification
- I have a Business Analytics with Excel Certificate
Timeline
Telemarketer
Glenn Twiddle
02.2024 - Current
Barista
Beechworth Bakery
10.2019 - 06.2020
Waitress/Bartender
The Groove Train
06.2018 - 10.2019
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