Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Brown

Tweed Heads

Summary

Final-year psychology student with a solid academic background and a passion for gaining hands-on experience in the mental health sector. Pursuing a Bachelor of Psychological Science with a focus on coursework in counselling skills, developmental psychology, and mental health interventions. Previous experience in medical reception has provided valuable insights into healthcare settings, strong communication skills, confidentiality practices, and client-centred care. Eager to secure a role as a psychology or therapy assistant to assist clients and professionals, while expanding clinical and therapeutic expertise.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Vitality Medical Centre
07.2022 - Current
  • Manage medical charting and billing processes.
  • Handle mail management and payment collection.
  • Ensure strict adherence to HIPAA guidelines for patient privacy.
  • Verify patient insurance, demographics, and health history for accuracy.
  • Organise and manage patient scheduling, check-in, check-out, and billing.
  • Support office staff with various administrative tasks.
  • Provide accurate information and direct calls appropriately.
  • Invoicing patients in compliance with charging guidelines.
  • Competently use Medical Director and Best Practice software.

Barista

Gloria Jeans Coffee
06.2016 - 12.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned and sanitised all surfaces, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained and supervised new employees, sharing knowledge and expertise of all menu items, coffees, teas, and merchandise.

Education

Bachelor's Degree - Psychological Science

Griffith University
Gold Coast, QLD
12-2025

High School Diploma - undefined

St Philips College
12.2019

Skills

  • Patient Relations
  • Office Management
  • Appointment Scheduling Systems
  • HIPAA Compliance
  • Medical Documentation
  • Administrative Support
  • Invoicing & Payment Collection
  • Use of Medical Director and Best Practice Software
  • Professional Communication
  • Mental health awareness
  • Ethical practice
  • Teamwork
  • Problem-solving
  • Excellent communication

Timeline

Medical Receptionist

Vitality Medical Centre
07.2022 - Current

Barista

Gloria Jeans Coffee
06.2016 - 12.2021

High School Diploma - undefined

St Philips College

Bachelor's Degree - Psychological Science

Griffith University
Grace Brown