Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Grace Burkett

Brisbane,QLD

Summary

I am a highly motivated, enthusiastic, and hardworking university student, studying a Bachelor of Business in International Business and HR Management at QUT. I am passionate about working effectively and efficiently in a team environment and autonomously, to deliver a consistently high level of work standards. I am also an ambitious learner with a positive outlook to solving problems, making quick decisions, and displaying high levels of organisational skills.

Overview

6
6
years of professional experience

Work History

Station Customer Communications Officer

Queensland Rail
11.2022 - Current
  • Provided CBD wide announcements conveying consistent OTR and Train updates for Customers and Staff.
  • Coordinated assisted boarding, ensuring safe customer travel across the network by communicating with both Train Service Delivery and Station Staff.
  • Collated and analysed data & information to create documents with relevant information to assist with CBD operations.
  • Effectively worked in a team environment to provide assistance to Station Staff & Customers.
  • Frequent use of Microsoft Office software to create documents, spreadsheets, and presentations.

TSD Time Administration

Queensland Rail
10.2023 - 05.2024
  • Compiled data and reviewed information for accuracy prior to input.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite, Sapiens, & SAP.

Station Customer Service Attendant

Queensland Rail
09.2021 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about safety updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Crew Member

McDonald's
07.2018 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Business - International Business & HR Management

Queensland University of Technology
Brisbane, QLD
07.2027

Bachelor of Nursing - Nursing Midwifery

Australian Catholic University
Brisbane, QLD

High School Diploma -

Mary MacKillop College
Nundah, QLD
11.2021

Skills

  • Operational Efficiency
  • Client Satisfaction
  • Problem-Solving Skills
  • Articulate Communication Skills
  • Customer Inquiries
  • Effective Team Work Skills
  • Crisis Management
  • Internal and External Communications

Hobbies

Volleyball

Reading

Ice Skating

Travel

Languages

Japanese
Limited Working

Timeline

TSD Time Administration

Queensland Rail
10.2023 - 05.2024

Station Customer Communications Officer

Queensland Rail
11.2022 - Current

Station Customer Service Attendant

Queensland Rail
09.2021 - Current

Crew Member

McDonald's
07.2018 - 09.2021

Bachelor of Business - International Business & HR Management

Queensland University of Technology

Bachelor of Nursing - Nursing Midwifery

Australian Catholic University

High School Diploma -

Mary MacKillop College

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