Grace Carroll
Warners Bay ,NSW
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Ozmosis
Glendale NSW
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Hospitality Worker
Hunter Ice Skating Stadium
Warners Bay
02.2022 - Current
- Conducted cleaning tasks including sweeping floors, mopping surfaces and washing dishes.
- Ensured food and beverages met quality standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Party Host
Hunter Ice Skating Stadium
Warners Bay
02.2022 - Current
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Decorated and set tables in accordance with party themes and age groups.
Cashier
Hunter Ice Skating Stadium
Warners Bay
02.2022 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Pro Shop Attendant
Hunter Ice Skating Stadium
Warners Bay
01.2022 - Current
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Education
Warners Bay High
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Store opening and closing
- Phone etiquette
Timeline
Retail Sales Associate
Ozmosis
09.2024 - Current
Hospitality Worker
Hunter Ice Skating Stadium
02.2022 - Current
Party Host
Hunter Ice Skating Stadium
02.2022 - Current
Cashier
Hunter Ice Skating Stadium
02.2022 - Current
Pro Shop Attendant
Hunter Ice Skating Stadium
01.2022 - Current
Warners Bay High