Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Activities & Interests
Languages
References
Timeline
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Grace Eddy

Caulfield East,VIC

Summary

Friendly, reliable, and highly experienced customer service professional with a strong background in fast-paced hospitality environments. With years of hands-on experience in cafés, bar work, and kitchen operations, I’m confident in preparing beverages, maintaining a clean and organised workspace, and delivering warm, efficient service. My roles across IGA, Boost Juice, Grafali’s Coffee Roasters, and Cheeky Grog Co. have strengthened my ability to multitask, communicate clearly, and provide exceptional customer experiences. I am eager to further build my coffee-making skills and bring my strong work ethic, attention to detail, and passion for hospitality to the Major Mitchell Café team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Member

Boost Juice
Narre Warren, VIC
03.2025 - Current
  • Delivered high-quality customer service during busy periods while operating POS systems and preparing smoothies and juices to company standards.
  • Supported smooth store operations by restocking inventory, maintaining a clean and safe workspace, and assisting with training new team members.

Nanny

Peas In A Pod
03.2024 - Current
  • Child supervision, meal preparation, homework assistance, scheduling, event planning, household management, transportation, multitasking
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.

Harvest Worker

GrainCorp
10.2024 - 12.2024

Sample Stand Attendant

  • Directed over 200 truckloads daily during peak harvest, reducing wait times.
  • Detected contamination issues, maintaining high grain quality.
  • Adhere to GrainCorp’s safety and operational procedures.

Weighbridge Operator Sample Stand Attendant

  • Calculate net weight of grain by subtracting truck tare weight from gross weight.
  • Received praise for fast processing and clear communication.
  • Fixed weighbridge software issues, minimizing downtime.
Grain Handler
  • Pulled tarps over bunkers, protecting grain from weather.
  • Cleaned bunkers efficiently, ensuring readiness for use.
  • Secured bars on bunkers, enhancing safety standards.

Kitchen Hand

Grafali's Coffee Roasters
03.2024 - 12.2024
  • Food preparation, knife skills, cleanliness, time management, organisation, teamwork, customer service, knowledge of food safety regulations

Service Supervisor

IGA
Numurkah, VIC
11.2021 - 07.2024
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Managed over 10 front end workers

Retail Worker

IGA
Numurkah, VIC
02.2020 - 07.2024
  • Managing front end, opening and closing store, ordering stock, managing staff
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Deli: Provided excellent customer service, prepared and served deli products, maintained inventory, and ensured food safety and cleanliness standards.
  • Liquor: Assisted customers with product selection, operated the register, managed inventory, and ensured compliance with liquor licensing regulations and store policies.

Bar Worker

Cheeky Grog Co
Bunbartha , VIC
12.2023 - 01.2024
  • Bar work, customer service, kitchen hand, serving, and cleaning
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Adhered to strict safety guidelines regarding proper alcohol serving practices and identification checks.
  • Managed approximately 150 customers per day during the Christmas period.

Packer

Adventure Awaits
12.2023 - 01.2024
  • Packing and sorting
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.

Catering Server

Rocky Pellegrino
01.2018 - 04.2020
  • Delivered excellent customer service by assisting with food preparation, buffet setup, table settings, and maintaining cleanliness throughout events.
  • Adapted efficiently to last-minute changes in menu items, guest numbers, and event timelines to ensure a smooth and positive guest experience.

Education

Bachelor of Law (Honours) And Criminology -

Monash University
Clayton, VIC
11.2029

Victorian Certificate of Education -

St Mary of The Angels Secondary College
Nathalia, VIC
11.2023

Skills

  • Customer service
  • Communication
  • Teamwork
  • Reliability
  • Attention to detail
  • Problem-solving

Accomplishments

  • College Leader at St Mary of the Angels Secondary College (2023)
  • FIRE carrier at St Mary of the Angels Secondary College (2020-current)
  • Service Supervisor at IGA at the age of 16 (2021)

Certification

  • Responsible Service of Alcohol (RSA)
  • Working with Children Check
  • HLTAID011 - Provide First Aid
  • HLTAID010 - Provide basic emergency life support
  • HLTAID009 - Provide cardiopulmonary resuscitation

Additional Information

Cathy Nuttel, IGA Manager - 03 5862 2361

Jenny Morey, Cheeky Grog Owner - 0417 781 918

Adele Dyson, Adventure Awaits Owner - 0412 184 020

Shanaya Loh, Boost Manager - 0498 988 142

Activities & Interests

  • Walking
  • Cooking (my favourite)
  • Tennis
  • Gym and Fitness Training
  • Outdoor Activities (swimming, hiking, and nature walks)

Languages

Norwegian
Full Professional
English
Native/ Bilingual

References

  • Cathy Nuttel, IGA Manager - 03 5862 2361
  • Jenny Morey, Cheeky Grog Owner - 0417 781 918
  • Adele Dyson, Adventure Awaits Owner - 0412 184 020
  • Shanaya Loh, Boost Juice Manager - 0498 988 142

Timeline

Team Member

Boost Juice
03.2025 - Current

Harvest Worker

GrainCorp
10.2024 - 12.2024

Nanny

Peas In A Pod
03.2024 - Current

Kitchen Hand

Grafali's Coffee Roasters
03.2024 - 12.2024

Bar Worker

Cheeky Grog Co
12.2023 - 01.2024

Packer

Adventure Awaits
12.2023 - 01.2024

Service Supervisor

IGA
11.2021 - 07.2024

Retail Worker

IGA
02.2020 - 07.2024

Catering Server

Rocky Pellegrino
01.2018 - 04.2020

Bachelor of Law (Honours) And Criminology -

Monash University

Victorian Certificate of Education -

St Mary of The Angels Secondary College
Grace Eddy