Grace Gough
Bateau Bay
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
TRADE ASSISTANT
M Gough Electrical Pty Ltd
01.2014 - Current
- Assisted with smooth and efficient electrical services and repairs for customers by coordinating supplies, supporting installations and maintaining organized worksites
- Reviewed project details to ensure correct materials and equipment were brought to job sites
- Communicated with clients daily to keep project fully operational
- Inspected and tested Electrical systems to identify connection issues or other faults affecting system performance
- Boosted job Efficacy and customer satisfaction by maintain an organized and cleaned job site
- Followed direction of senior electrician to complete safe, efficient work
- Installed and assisted in new or replaced electrical components, fixture’s, lighting, smoke detectors and motors
- Collaborated in a team environment to accomplish projects in a timely manner
- Transported equipment and stock to work sites
- Reviewed electrical schematics, plans and followed according to specification’s
- Adhered to all relevant electrical and building codes for each job
- Used hand and power tools.
Catering Assistant
Catering For Schools
05.2021 - 10.2022
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Handled logistics related to transportation of equipment and materials between venues, ensuring punctual arrival at event sites.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Medical Courier
Clinical Labs Pathology
07.2020 - 04.2021
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Communicated with dispatch and customers for accurate delivery information.
SHOP ASSISTANT
Constant Cravings
01.2011 - 01.2012
- Provided excellent customer service
- Responsible for processing cash and eftpos payments
- Answered phone orders
- Basic cake decorating
- General cleaning
- Scheduled cake orders.
RETAIL ASSISTANT
ALDI STORES
01.2006 - 01.2008
- Welcomed customers and provided advice or recommendations on products
- Balanced cash registers
- Processed refunds exchanges and resolved complaints
- Maintained a clean work environment
- Followed all store procedures
- Ordered stock
- Travelled to other stores to assist in low staff
- Stocked shelves
- Assisted in stock take
- Worked overtime hours or call ins
- Attended alarm call outs
- Managed opening and closing of store
- Responsible for managing store
- Worked in a fast-paced environment having shelves stocked before opening.
RETAIL ASSISTANT
FORCAST CLOTHING STORE
01.2006 - 01.2007
- Welcomed customers when entering store
- Provided customers with clothing sizes and styles
- Revamped shop set up
- Stocked clothing
- General cleaning of shop
- Opening and closing of store
- Trusted in working alone
- Balanced cash register.
SALON ASSISTANT
JOHN BREENAN HAIR SALON
01.2005 - 01.2006
- Welcomed customers
- Scheduled appointments
- Managed bookings and requests
- General cleaning of equipment
- General cleaning of store
- Assisted Senior hairdresser
- Washed and dried client’s hair
- Stocked products
- Stock take.
Team Leader
KFC
01.2002 - 01.2005
- Drive thru orders
- General cleaning
- Customer complaints
- Stocking of products
- Worked overtime or call ins
- Travelled to other stores to assist with low staff
- Cash register balancing
- Staff training
- Followed all store procedures
- Excellent customer service skills.
Education
Year 10 Certificate -
Tuggerah Lakes Secondary College
01.2005 - 05.2005
Certificate 2 - Hair Dressing
TAFE
Ultimo, NSW 04.2001 - 05.2006
Retail Certificate 2 Aldi Stores - Retail
On Job Training
01.2007 - 05.2007
White card Certificate -
Intercept Training
Skills
Excellent customer service skills in dealing with suppliers, clients and subcontractorsEffective team player but able to work independently with little or no supervisionAble to multitask in a fast-paced environmentStrong verbal, written and listening skillsCommitted to quality and excellenceSafety and complianceCommercial and residential construction
Company processes and procedures
Interpersonal communications
References
- Wesley Cale, Production Supervisor, Parkwood Homes, 0418 860 565
- Matthew Gough, Owner, M Gough Electrical PTY LTD, 0403 461 142
- Lanisha Gounden, Manager, Gowrie NSW, 0449 066 795
Timeline
Catering Assistant
Catering For Schools
05.2021 - 10.2022
Medical Courier
Clinical Labs Pathology
07.2020 - 04.2021
TRADE ASSISTANT
M Gough Electrical Pty Ltd
01.2014 - Current
SHOP ASSISTANT
Constant Cravings
01.2011 - 01.2012
Retail Certificate 2 Aldi Stores - Retail
On Job Training
01.2007 - 05.2007
RETAIL ASSISTANT
ALDI STORES
01.2006 - 01.2008
RETAIL ASSISTANT
FORCAST CLOTHING STORE
01.2006 - 01.2007
SALON ASSISTANT
JOHN BREENAN HAIR SALON
01.2005 - 01.2006
Year 10 Certificate -
Tuggerah Lakes Secondary College
01.2005 - 05.2005
Team Leader
KFC
01.2002 - 01.2005
Certificate 2 - Hair Dressing
TAFE
04.2001 - 05.2006
White card Certificate -
Intercept Training